Senior Manager, Security Delivery

Gainwell Technologies LLC

2d•$120,000 - $190,000•Remote

About The Position

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities. SummaryThe Senior Manager, Security Delivery is responsible for people management and operational leadership over multiple teams of security engineers and analysts who directly support client accounts. This role provides day-to-day management and career development for staff delivering services such as vulnerability management, endpoint security, monitoring, incident response support, and related security operations. The Senior Manager ensures consistent, high-quality delivery across accounts, drives operational excellence, and partners with program owners (e.g., Senior Principal, Vulnerability Management) to align frontline activities with enterprise standards.Your role in our mission Manage and develop a team of vulnerability analysts and security engineers (and potentially one or more Supervisors of Security Delivery). Provide coaching, mentorship, performance feedback, and career development for direct reports. Ensure consistent, high-quality delivery of security services across client accounts. Act as the operational escalation point for client-facing delivery issues that go beyond an individual account team or supervisor. Own day-to-day operations of scanning, triage, ticketing, remediation coordination, and validation across assigned environments and accounts. Ensure effective use of tooling such as Tenable (sc/Tenable.io/Tenable One), Tanium, SCCM, and ServiceNow Vulnerability Response for consistent, repeatable processes. Monitor SLA adherence for remediation timelines by severity, platform, and account; escalate chronic SLA breaches and bottlenecks. Run regular operational reviews (e.g., weekly delivery stand-ups, monthly service reviews with stakeholders) to review backlog, current risk posture, and upcoming changes. Serve as the primary operational point of contact for vulnerability management for designated business units or client accounts. Communicate vulnerability exposure, remediation requirements, and timeline expectations to technical and non-technical stakeholders.

Requirements

10+ years of total IT / security experience, including:
5–7+ years in security operations, vulnerability management, or related disciplines.
4–6+ years of people management responsibility over technical teams (team lead, manager, or higher).
Hands-on experience with at least several of the following:
Vulnerability scanning platforms (e.g., Tenable.sc, Tenable.io, Tenable One, Rapid7).
Endpoint/patch management tools (e.g., Tanium, SCCM).
ITSM and/or ServiceNow Vulnerability Response.
Security analytics platforms (e.g., Splunk).
Demonstrated experience managing operational queues, SLAs, and ticket workflows across multiple technology teams.
Strong understanding of vulnerability lifecycle management, risk-based prioritization, patch management, and secure configuration (CIS baselines).
Ability to translate vulnerability and risk data into clear, actionable tasks for resolver teams and concise updates for leadership.

Responsibilities

Manage and develop a team of vulnerability analysts and security engineers (and potentially one or more Supervisors of Security Delivery).
Provide coaching, mentorship, performance feedback, and career development for direct reports.
Ensure consistent, high-quality delivery of security services across client accounts.
Act as the operational escalation point for client-facing delivery issues that go beyond an individual account team or supervisor.
Own day-to-day operations of scanning, triage, ticketing, remediation coordination, and validation across assigned environments and accounts.
Ensure effective use of tooling such as Tenable (sc/Tenable.io/Tenable One), Tanium, SCCM, and ServiceNow Vulnerability Response for consistent, repeatable processes.
Monitor SLA adherence for remediation timelines by severity, platform, and account; escalate chronic SLA breaches and bottlenecks.
Run regular operational reviews (e.g., weekly delivery stand-ups, monthly service reviews with stakeholders) to review backlog, current risk posture, and upcoming changes.
Serve as the primary operational point of contact for vulnerability management for designated business units or client accounts.
Communicate vulnerability exposure, remediation requirements, and timeline expectations to technical and non-technical stakeholders.