Senior Manager, SAP Finance Production Support Lead

CVS Health•Island, KY

22h

About The Position

We are seeking a highly skilled Senior Manager to lead the Production Support function for Financial Systems within the SAP S/4HANA landscape. This role resides in the Finance Organization owns end-to-end functional production support, user experience, reporting, and continuous improvement for Finance applications. The ideal candidate brings deep SAP S/4HANA expertise, strong finance and accounting knowledge, and proven leadership experience to effectively triage complex issues, partner with IT, and deliver stable, high-quality solutions for Finance users. This role requires a strategic and operational leader who can balance day-to-day production support with longer-term enhancement delivery, user enablement, and metrics-driven transparency for leadership.

Requirements

7+ years of relevant professional experience.
3+ years of SAP S/4HANA or related SAP module experience.
3+ years of direct or indirect people leadership experience.

Nice To Haves

Work with large ERP platforms.
Background in corporate accounting, finance, or financial systems.
Experience in consulting or large-scale finance transformation programs.
Demonstrated ability to work across complex systems, apply critical thinking, and challenge the status quo.

Responsibilities

Lead enterprise production support for SAP S/4HANA Finance.
Ensure timely intake, triage, and resolution of production issues.
Own ticket management processes, ensuring consistent prioritization, escalation, and closure of defects and enhancement requests.
Lead, coach, and develop a small team with a strong enterprise mindset.
Foster a culture of accountability, continuous improvement, and proactive problem-solving.
Support ongoing finance transformation and system migration initiatives through effective change management.
Own production support metrics and leadership reporting.
Provide monthly updates to Finance and Technology leadership.
Use insights from metrics to drive prioritization, staffing decisions, and process improvements.
Manage multiple projects simultaneously, ensuring they are delivered on time and within budget.
Develop project plans, timelines, and resource allocation to ensure successful project execution.
Monitor project progress and address any issues or roadblocks promptly.
Coordinate and support end-user training for deployed changes.
Serve as the primary liaison between Finance and IT for production support and system enhancements.
Build strong, trusted relationships across Finance, Accounting, and Technology teams.
Communicate effectively with stakeholders to understand their needs and gather requirements.
Present design concepts and project updates to stakeholders, incorporating their feedback into the design process.
Own Finance Systems communications, including user-facing emails, distribution lists, and production support mailbox management.
Ensure training materials and documentation are accurate, current, and easy to consume.
Establish and maintain a cadence for periodic updates to training content, including a minimum annual review cycle.