Senior Manager, SAM Remediation & Operations

Scotiabank • Toronto, ON

1d • Onsite

About The Position

The SAM Senior Manager provides strategic and operational leadership for SAM execution, ensuring discovery, remediation, lifecycle management, and operational processes deliver measurable risk reduction and compliance outcomes.

Requirements

• 8+ years of progressive experience in Software Asset Management, IT Asset Management, or related technology operations roles
• Demonstrated leadership experience managing operational, remediation, or compliance‑focused teams in a complex enterprise environment
• Proven experience leading SAM or other tech remediation activities, including: Discovery and data quality issue resolution, Non compliance technology remediation, Audit and risk response support
• Strong understanding of SAM operating models, with clear separation between: Remediation and operational execution, License reconciliation, entitlement management, and request intake (owned by other functions)
• Hands‑on experience working with enterprise SAM platforms (e.g., ServiceNow SAM Pro or equivalent) to support operational issue tracking and remediation
• Strong knowledge of IT service management practices, including incident, problem, and task management workflows
• Ability to partner effectively with IT Operations, CMDB, Security, Procurement, and Business stakeholders
• Strong analytical, prioritization, and decision‑making skills, with the ability to manage competing operational risks
• Excellent communication skills, including the ability to provide clear, executive‑level reporting on remediation status, risk, and outcomes

Responsibilities

• Own and oversee the end‑to‑end SAM remediation and issue‑management delivery model, including discovery‑related issues, data quality remediation, prohibited software management, and operational tracking to closure
• Ensure effective remediation of discovery, data quality, and compliance risks
• Maintain a strong enterprise audit and compliance posture
• Partner with SAM teams, Other IT, Security, and Business stakeholders to drive outcomes
• Report on operational performance, risk reduction, and continuous improvement
• Leading remediation, operations, and lifecycle management teams
• Acting as escalation point for audits, operational risks, and stakeholder issues
• Overseeing prohibited software management and remediation outcomes
• Driving process, tooling, and capability improvements
• Coaching and developing SAM team members

Benefits

• Diversity, Equity, Inclusion & Allyship
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed