Senior Manager, Sales Training

Vonage

3h • $143,129 - $187,856 • Remote

About The Position

Vonage is seeking a Senior Manager of Revenue Enablement to lead and scale its enablement function across significant business segments. This role involves setting the strategic direction for enablement programs, overseeing their design, measurement, and governance, and managing a team of enablement specialists. The ideal candidate will operate strategically while maintaining attention to detail, establishing standards and frameworks for enablement activities, and representing the function at a senior level. Responsibilities include owning the enablement agenda, translating business needs into program strategies, managing third-party training vendors, and ensuring alignment with Vonage's product, commercial, and customer objectives.

Requirements

• 7+ years in enablement, L&D, or a related sales performance function.
• At least 3–5 years in a management role that included managing other managers or leads.
• Strong track record of designing and governing enablement programs at scale — across multiple teams, geographies, or product lines.
• Skilled consultant and communicator — listens well, works through ambiguity, and can represent the function credibly at a senior level.
• Ability to balance competing priorities across Sales, Marketing, Product, and regional stakeholders — and make well-reasoned, transparent trade-offs.
• Takes a structured, outcomes-oriented approach to strategy and project management.
• Experience managing or selecting third-party vendors and holding them to account.
• Experience with CRM and enablement tooling (e.g. Highspot, Yoodli, Gong).

Nice To Haves

• Strategic clarity
• A coaching mindset
• Ability to drive lasting capability change across complex organizations.

Responsibilities

• Oversee enablement specialists across large segments of the business, ensuring alignment to a common standard of quality and effectiveness.
• Create training objectives and define the metrics framework used to assess program effectiveness across all areas of delivery.
• Ensure training courses, materials, and delivery methods are continuously updated to reflect changes in product, customer needs, and business priorities.
• Work with Sales and Product leadership to identify the highest-priority capability gaps and shape the enablement roadmap accordingly.
• Work with Vonage's regional sales resources to define and develop training solutions that are fit for purpose in each context.
• Ensure internal and external programs align with stated product, customer, and business objectives.
• Establish and evolve the overall framework for how needs are assessed, solutions are designed, and outcomes are evaluated across the function.
• Maintain and nurture consultative relationships with key Vonage and partner stakeholders, operating as a trusted advisor at a senior level.
• Play a lead role in cross-functional working groups, helping to address and resolve enablement-related issues that span multiple teams or functions.
• Represent the enablement function in senior forums and deliver high-profile presentations to Sales and business leadership on program performance, priorities, and recommendations.
• Lead, coach, and develop a team of enablement specialists, setting clear expectations and creating the conditions for high performance.
• Establish overall work processes, standards, and priorities across the team — building a culture of rigor, accountability, and continuous improvement.
• Address and resolve issues escalated from specialists and audiences; support specialists in building their own capability to handle issues at their level.
• Identify, retain, and develop strong talent within the team; address performance gaps directly and early.
• Define and own the measurement framework for enablement effectiveness — from completion rates and learner feedback through to manager-reported behavior change and business impact indicators.
• Identify patterns across programs and teams that signal systemic issues or improvement opportunities, and lead the response.
• Report program performance, trends, and risks to the Director of Enablement and senior stakeholders, with clear recommendations attached.

Benefits

• Modern enablement stack (Highspot, Yoodli, Gong, Articulate 360, Glean, Salesforce)
• Clear path upward with defined management ladder
• High autonomy and ownership

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed