Senior Manager - Sales Tools Strategy
About The Position
American Express Global Commercial Services (GCS) is a leader in Commercial Payments Solutions and is experiencing significant growth. To sustain this success, optimizing the colleague sales experience is crucial for driving growth and sales effectiveness. The Sales Enablement, Pricing and Transformation (SPT) team plays a key role in fostering a strong sales experience. This role reports to the Director, Tools Strategy, and the team is responsible for defining and operationalizing the strategy and execution model for GCS’s sales tools and AI-driven workflows, aiming for a unified, data-driven seller experience throughout the sales journey. The Senior Manager, Sales Tools Strategy will evaluate the current state and define the future of the sales colleague tool strategy, operationalizing roadmaps. This involves building the analytical framework for decision-making, conducting internal and external analyses to align on new tool/AI workflow integration plans, and leading the end-to-end execution and enablement of these plans across the GCS organization. Collaborating with Sales, Marketing, Analytics, Technology, and Enterprise platforms, this role will support the development and execution of the future-state seller experience, aiming to reduce workflow friction, improve adoption of key capabilities, and accelerate the integration of Gen AI into sales processes.
Requirements
- Experience in sales tools strategy.
- Ability to build analytical frameworks.
- Experience conducting internal and external analyses.
- Experience leading end-to-end execution and enablement of plans.
- Experience working across Sales, Marketing, Analytics, Technology, and Enterprise platforms.
- Experience supporting the development and execution of seller experiences.
- Experience with Gen AI integration into sales processes.
Responsibilities
- Evaluating the current state and defining the future of the sales colleague tool strategy.
- Operationalizing roadmaps for sales tools.
- Building the analytical framework to drive decision making.
- Conducting internal and external analyses to align on new tool / AI workflow integration plans.
- Leading the end-to-end execution and enablement of these plans across the GCS organization.
- Supporting the development and execution of the future-state seller experience.
- Helping reduce workflow friction, improve adoption of key capabilities, and accelerate the integration of Gen AI into sales processes.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
