Senior Manager - Sales Tools Continuous Improvement
About The Position
American Express Global Commercial Services (GCS) is seeking a Senior Manager, Sales Tools Continuous Improvement to own the continuous improvement pipeline for the Sales Tools colleague experience. This role sits within Sales Tools Experience & Insights and will connect structured colleague research, support interactions, frontline feedback, and experience insights to identify, prioritize, and advance opportunities that simplify workflows and improve sales productivity. The successful candidate will combine customer empathy, structured problem solving, product and technology fluency, analytical skills, and strong cross-functional leadership. They will be comfortable observing workflows, investigating support issues, facilitating prioritization discussions, partnering with Product and Technology on solutions, interfacing with compliance and revenue operations, and quantifying the business value of delivered improvements.
Requirements
- Customer empathy
- Structured problem solving
- Product and technology fluency
- Analytical skills
- Strong cross-functional leadership
Responsibilities
- Own the continuous improvement pipeline, including Sales Always On, for the Sales Tools colleague experience.
- Connect structured colleague research, support interactions, frontline feedback, and experience insights to identify, prioritize, and advance opportunities.
- Simplify workflows and improve sales productivity.
- Observe a sales colleague's workflow.
- Investigate a complex support issue.
- Facilitate a prioritization discussion.
- Partner with Product and Technology on solutions.
- Interface with compliance and revenue operations partners on approvals and implications of changes.
- Quantify whether a delivered improvement created meaningful business value.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
