Senior Manager, Continuous Improvement

Signature Aviation•Orlando, FL

6d•Hybrid

About The Position

Signature Aviation is seeking a Senior Manager, Continuous Improvement (CI) to join the company’s Continuous Improvement & Data Science team. This leader is responsible for driving enterprise-wide impact through the identification, prioritization, and execution of strategic improvement initiatives. This role serves as an internal consultant and change agent, partnering with business leaders across the enterprise to improve performance and profitability. The Senior Manager, CI leads complex cross-functional initiatives from problem definition through implementation and sustainment, leveraging structured problem-solving methodologies, data-driven decision making, and organizational change leadership. This leader is expected to build continuous improvement capabilities across the organization while ensuring initiatives deliver measurable improvements in operational performance, guest experience, and EBITDA.

Requirements

Bachelor's degree in Business, Industrial Engineering, Operations Management, Supply Chain, Analytics, or related field
10+ years of progressive experience in Operational Excellence, Continuous Improvement, Business Transformation, Consulting, or related disciplines
3+ years of experience managing direct reports
Demonstrated experience using Continuous Improvement methodologies including Lean, Six Sigma, Root Cause Analysis, Process Mapping, Kaizen, and Value Stream Mapping
Strong data acumen and ability to translate data into actionable insights
Strong analytical thinking with the ability to identify root causes, evaluate alternatives, and develop practical solutions
Ability to lead and influence across multiple functions and levels of the organization without direct authority
Ability to translate complex business challenges into structured improvement initiatives
Exceptional facilitation and stakeholder management skills
Experience driving organizational change, building alignment, and overcoming resistance to new processes and ways of working
Strong executive presence and communication skills with the ability to confidently engage with all levels of leadership and frontline team members
Strong project management capabilities, including scope management, prioritization, risk management, and executive communication; experience leading large-scale, cross-functional projects and initiatives
Ability to manage multiple concurrent initiatives in a fast-paced environment

Nice To Haves

Master's degree (MBA or related discipline) preferred
Lean Six Sigma Black Belt or Master Black Belt preferred
Aviation experience preferred

Responsibilities

Lead and develop a team of CI professionals and emerging leaders
Lead a portfolio of high-impact improvement initiatives aligned to strategic business priorities
Serve as project lead for large-scale cross-functional transformation initiatives
Design and implement sustainable process improvements that address systemic issues rather than symptoms
Develop organizational proficiency and adoption of CI principles, tools, and behaviors across the organization
Increase the identification and adoption of best practices across the enterprise
Act as a trusted advisor and partner with senior leaders to translate business challenges into data-driven strategies and solutions
Identify and prioritize high-value opportunities for improved EBITDA, guest experience, and operational performance
Develop and execute CI roadmap aligned with company strategic objectives
Define success metrics and monitor realization of business benefits from CI initiatives
Establish governance mechanisms to ensure accountability, execution discipline, and sustained measurable results
Partner effectively with Data Science, IT, and business leaders to scope and deliver scalable data products and solutions