Senior Manager, Sales Operations

Gc Ai • San Mateo, CA

6d • Remote

About The Position

GC AI is the legal AI platform built for in-house legal teams. Your decisions shape the product, your impact is immediate, and you own your work from day one. More than 2,000 companies run their legal work on GC AI, including 200+ public companies, 25+ unicorns, and teams at News Corp, Nestlé, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME. The platform holds an 80 NPS, more than double the B2B SaaS industry average, which is why GC AI is the leading legal AI platform for companies of all sizes. GC AI doubled ARR in six months. We raised a $60 million Series B at a $555 million valuation in November 2025 and won #1 Highest Customer Satisfaction at the 2026 SaaS Awards. Our investors include Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel. You’ll define how things get built, not follow someone else’s playbook. Six principles guide how the team works: 📈 1% Better Every Day: small, compounding improvements across everything you ship. ❤️‍🔥 Customer Obsession: start with the customer and work backward. 🚀 Ship Today: bias toward action and iteration over perfection. 🧗 Find a Way: resourcefulness and ambition over constraint. 🤝 Care: be direct, like an honest friend, even when it’s uncomfortable. 🎯 Own It: full accountability, proactive communication, and attention to detail. About the Role We are looking for a Senior Manager, Sales Operations who can set strategy and build what's needed to execute it. You'll own the core of Sales Operations: CRM, forecasting, quota, and pipeline analytics. But the job is bigger than administering systems. You'll decide how our sales motion actually runs: designing the processes, setting the definitions and cadences, and making the calls on how we allocate quota, measure productivity, and forecast for the board. Then you'll build AI and automation directly into those processes so they scale without manual overhead. Reporting to the Head of GTM & AI Operations, you'll work closely with Sales Leadership, Finance, Marketing, Customer Success, and our GTM Engineering team, turning their priorities into processes and keeping stakeholders aligned across functions. We are scaling aggressively across strategic, enterprise, and self-serve, with a sales team set to triple over the next 12 months. Your job is to make sure the strategy, process, data, and automation scale with it.

Requirements

• 6+ years in Sales Operations, Revenue Operations, or GTM Operations at a B2B SaaS or AI company
• Deep hands-on HubSpot expertise, admin-level: pipelines, workflows, custom objects, reporting, and integrations
• Proven experience owning forecast processes with Gong or equivalent conversation intelligence and forecasting platforms
• Comfort building automations and AI workflows yourself, including prompt engineering, AI agents, HubSpot AI/workflows, and no-/low-code tools (Zapier, n8n, or similar)
• Working proficiency in SQL; able to write and own the queries behind your reporting and quota models
• Strong quota and territory modeling skills; comfortable building bottoms-up models with Finance from scratch
• A track record of owning process design and strategy, not just executing it, and managing senior stakeholders across sales, finance, and leadership
• You default to automating and augmenting work rather than doing it by hand
• High bar for data accuracy and the discipline to build systems that maintain it
• Strong communicator who can simplify complex systems and drive adoption across a skeptical sales org
• Operates with urgency, precision, and ownership in fast-moving, resource-constrained environments
• Experience in a high-growth startup environment where you've built while you've scaled

Nice To Haves

• Scripting experience (Python or similar) for data manipulation and automation
• Hands-on experience building or configuring AI agents for revenue or ops use cases

Responsibilities

• Own HubSpot end-to-end, including data quality, field hygiene, stage definitions, lifecycle rules, and pipeline reporting. Build AI-assisted data hygiene and agent-assisted deal inspection that flags stalled or mis-staged deals automatically.
• Own forecast configuration and the weekly submission cadence. Use Gong (or equivalent) and AI-based deal scoring to surface risk and pressure-test rep-submitted calls. Drive forecast accuracy to within ±5%.
• Own the quota model across 60+ reps, segments, and geographies. Use SQL, scripting, and AI to build and stress-test bottom-up models with Finance. Implement territory planning in HubSpot.
• Design and build automations and AI workflows that eliminate manual work: prompt-engineered agents, HubSpot workflows, and no-/low-code automation (Zapier, n8n, or similar). Write and maintain the SQL behind your own reporting.
• Build reporting on stage conversion, ramp-time tracking, pipeline velocity, and attainment. Use AI to surface anomalies, generate plain-language summaries, and enable natural-language querying.
• Serve as the RevOps point of contact for the sales org. Partner with GTM Engineering, Marketing Ops, Customer Success, and Finance on shared systems, funnel visibility, expansion signals, and quota modeling.

Benefits

• We invest in bringing people together through our hub model: regular coworking sessions, customer dinners, team and company offsites.
• GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class.
• GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed