Senior Manager Sales Operations, North America

Solenis•Wilmington, DE

1d•$123,690 - $181,412•Onsite

About The Position

Solenis is a leading global provider of water and hygiene solutions. The company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. This is not a traditional sales operations role. We are looking for a sales leader who has carried a number, led teams, and understands what it takes to build a world-class selling organization, and who channels that experience into operational strategy and execution. The Sr. Manager, Sales Operations, NA is the operational backbone of a ~$620M commercial business. This person owns the day-to-day execution of a 14-pillar sales operating model that has already transformed pipeline visibility, CRM discipline, and seller accountability across North America. They will sustain and mature that foundation while the Senior Director shifts focus to scaling the model globally. The ideal candidate brings a blend of field sales credibility and operational rigor. They have held the bag, both as an individual contributor who has personally closed business and as a leader who has built, coached, and developed high-performing sales teams. They understand pipeline not as a report, but as a living reflection of seller behavior. They see data not as numbers on a dashboard, but as a story waiting to be told to the field in a way that drives action. This person has vision. They think ahead. They bring forward big ideas and are not afraid to challenge the status quo when they see a better way. They have the confidence to propose, the judgment to prioritize, and the experience to execute. They understand that a world-class sales organization is built on culture, accountability, and relentless improvement, not just process.

Requirements

Extensive sales background with experience as both an individual contributor (carrying a quota, closing business) and a sales leader (managing and developing teams)
5+ years of experience in sales operations, revenue operations, or a hybrid sales/ops leadership role in a B2B commercial environment
Proven ability to lead teams and build a culture of accountability, performance, and continuous improvement
Strong Salesforce proficiency with the ability to connect data to strategy, not just pull reports
Demonstrated ability to take large datasets and create a compelling story that drives field action
Working knowledge of AI applications including the ability to build programs, automate workflows, and create tools that improve seller productivity
Experience managing pipeline cadence, deal inspection, and coaching processes
Strong presence and communication skills; comfortable presenting to senior leadership and field teams alike
A track record of thinking ahead, bringing forward ideas, and driving meaningful change in a sales organization

Nice To Haves

Experience in industrial distribution, specialty chemicals, water treatment, or adjacent industries
Exposure to revenue intelligence tools and sales enablement platforms
Experience supporting field sales organizations across multiple US regions
Background in change management and driving adoption of new tools and processes at scale

Responsibilities

Own execution of the 14-pillar sales operating model across the NA commercial organization
Manage the NA pipeline review cadence, pipeline calls/updates, and deal inspection process
Drive Salesforce adoption, data quality, and hygiene for all NA sellers and sales leaders
Build and maintain NA dashboards, scorecards, and performance reporting
Identify process friction and deliver continuous improvements that reclaim selling time
Turn large, complex datasets into clear, compelling narratives that the field can act on
Leverage AI and emerging technology to build tools, automate workflows, and surface insights that would otherwise stay buried in the data
Deliver data-driven stories to sales leadership and front-line managers that connect the numbers to specific actions, not just reports for the sake of reporting
Administer revenue intelligence tools and ensure they deliver measurable seller value
Partner with front-line managers to embed coaching, pipeline discipline, and accountability into their operating rhythm
Bring credibility earned from personal sales experience to every conversation with sellers and leaders; this person has been in the field and it shows
Support onboarding, enablement, and ongoing seller productivity initiatives
Use their experience to identify where sellers are struggling and why, and translate that into operational solutions, not just metrics
Bring forward big ideas that push the NA sales organization toward world-class standards
Think ahead: anticipate what the team will need next quarter, next year, and start building for it now
Understand that culture is the foundation of performance; contribute to a team environment built on accountability, trust, and relentless improvement
Challenge the status quo constructively; propose better ways of doing things when the current approach is not good enough
Directly manage the Sales Enablement Manager, Events & Communications Manager, and Field Account Manager (with 5 Key Account Representatives)
Develop, coach, and hold the team accountable to high standards
Build a team culture that reflects the Hunter DNA: Collaboration, Competitiveness, Courage, Composure, and Curiosity