Senior Manager, Robo Operations

POP MART•Culver City, CA

19d•$130,000 - $175,000

About The Position

The Senior Manager, Robo Operations owns POP MART’s U.S. ROBO Shop business end to end, including its annual business plan, sales and profitability targets, and channel P&L. The role develops and executes the U.S. ROBO growth strategy in alignment with North America retail strategy and global headquarters direction, and leads expansion through market prioritization, site selection, and negotiation of placement and lease agreements. The position oversees new machine rollouts from site readiness through launch, monitors performance metrics, and makes data-based decisions about optimization, relocation, or exit. It establishes operating standards across U.S. locations and partners with Merchandise, Planning, Logistics, and other teams on assortment, replenishment, launches, vendor performance, and regional projects supporting the broader retail strategy. The Senior Manager leads and develops Operations District Managers and field teams, serves as a senior point of contact between North America and headquarters, and presents performance and recommendations to the Head of Retail and senior leadership. The role requires approximately 50% travel within the U.S. Physical requirements include remaining stationary for extended periods while using a computer or office equipment and occasionally lifting or moving items weighing up to 25 pounds.

Requirements

Bachelor's degree in Business, Operations, or a related field, or equivalent experience; a degree is preferred.
8+ years of experience in retail operations, multi-unit operations, vending or automated retail, or a related field.
3+ years leading teams across multiple locations or markets.
Proven track record of owning a P&L and delivering sales and profitability growth.
Experience leading network expansion or new-site rollouts, including site selection and landlord or partner negotiations.
Strong analytical skills and ability to use performance data and dashboards to make decisions and drive results.
Demonstrated ability to build, lead, and develop high-performing teams in a fast-growing, evolving environment.
Exceptional communication and influencing skills, including experience presenting recommendations to senior stakeholders in a global, matrixed organization.
Experience managing third-party vendors and service contracts.
Ability and willingness to travel approximately 50% within the U.S.

Nice To Haves

Experience in vending machine, kiosk, or automated retail operations is strongly preferred.
Experience working with Asia-headquartered companies is a plus.

Responsibilities

Own the U.S. ROBO Shop business, including the annual business plan, sales and profitability targets, and channel P&L.
Develop and execute the U.S. ROBO growth strategy in alignment with North America retail strategy and global headquarters direction.
Lead the ROBO expansion roadmap, including market prioritization, site selection, and negotiation of placement and lease agreements with landlords and venue partners.
Oversee new machine rollouts from site readiness through launch, including installation scheduling, permitting, vendor coordination, and opening execution.
Monitor and analyze performance metrics, including sales per machine, sell-through, uptime, stock-outs, shrink, and customer satisfaction, and drive improvement plans.
Use data to decide on machine relocation, optimization, or exit to maximize network productivity.
Set and enforce operating standards and SOPs for machine management, restocking, maintenance, sanitation, inventory control, and customer issue resolution across U.S. locations.
Partner with Merchandise, Planning, and Logistics teams on assortment, allocation, replenishment, and new IP launches tailored to the ROBO channel.
Manage third-party service providers, including installation, maintenance, logistics, payments, and technology providers, overseeing contract performance and cost control.
Lead, coach, and develop Operations District Managers and field teams; set goals, build the staffing model, and hold the team accountable for results.
Serve as the senior point of contact between the North America team and headquarters teams, including ROBO business unit, Merchandise, Logistics, Technology, and Finance.
Present business performance, insights, and recommendations to the Head of Retail and senior leadership in regular business reviews.
Lead regional projects where ROBO supports the broader retail strategy, including store openings, exhibitions, pop-ups, and trade events.