Senior Manager, Risk Product and Flows

Fiserv•New York, NY

2d•Onsite

About The Position

As a Senior Manager, Risk Product and Flows, you will lead product strategy and execution for merchant onboarding experiences that support credit risk and underwriting decisioning for small businesses. You will work closely with Credit Risk, Underwriting, Fraud, Data Science, Engineering, Design, and go-to-market teams to translate business requirements into scalable, compliant, and efficient onboarding journeys that improve approval speed, merchant conversion, and activation outcomes.

Requirements

6+ years of experience in product management leading complex digital product initiatives, including onboarding, account origination, payments, fintech, credit risk, underwriting, or fraud-related experiences.
6+ years of experience translating business, risk, and operational requirements into product requirements, process flows, and customer-facing experiences in regulated environments.
6+ years of experience using performance metrics, experimentation, and data analysis to prioritize enhancements and measure product outcomes.
Experience working with cross-functional partners across Credit Risk, Underwriting, Fraud, Data Science, Engineering, Design, Operations, and go-to-market teams.
Experience defining and managing measurable product performance indicators such as conversion, latency, manual review rates, and activation outcomes.
Bachelor's degree in business, product management, technology, finance, or a related field, or equivalent combination of education, related experience and/or military experience.
Must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Nice To Haves

Experience with self-service and sales-assisted merchant onboarding journeys.
Experience with structured query language (SQL), analytics tools, or experimentation frameworks.
Experience integrating with third-party identity verification, business verification, or underwriting data providers.
Experience supporting small business or merchant acquiring products.

Responsibilities

Own end-to-end merchant onboarding experiences that support risk and underwriting requirements, including know your business (KYB), know your customer (KYC), identity verification, business verification, and underwriting data capture.
Design and optimize onboarding flows that collect required data and documentation based on established credit risk, underwriting, and fraud requirements.
Translate decision outcomes, including approve, pend, decline, and additional information required, into clear onboarding experiences that support merchant understanding and completion.
Partner with Credit Risk, Underwriting, Fraud, and Data Science teams to operationalize evolving requirements into product requirements, workflow changes, and user experience enhancements.
Drive integration and orchestration efforts with third-party verification and data providers to support underwriting and onboarding needs.
Define, monitor, and improve key performance indicators, including onboarding conversion, decision latency, manual review rate, boarding speed, and time to first transaction.
Lead cross-functional delivery across Engineering, Design, Operations, and go-to-market teams to deliver scalable onboarding capabilities without direct people management responsibility.
Balance onboarding speed, data collection, and control requirements to improve approval rates and downstream merchant activation while maintaining compliance with established standards.

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.