Senior Manager, Risk Operations

Wrapbook•,

6d•$148,400 - $240,900•Remote

About The Position

Wrapbook is the entertainment industry’s leading payroll and employer-of-record (EOR) platform. Our Risk & Benefits Operations division manages four critical service lines—Workers’ Compensation, Benefit Operations, Unemployment Insurance, and Company Insurance—protecting tens of thousands of project workers across hundreds of productions annually. We are looking for a Senior Manager, Risk Operations to lead the full scope of our Workers’ Compensation program—spanning claims oversight, risk mitigation, underwriting operations, and day-to-day program administration—while bringing a risk management mindset to how we run and improve it. This is a player-coach role: you will manage a team of specialists while personally owning operational outcomes across the entire WC program lifecycle.

Requirements

5–8+ years of experience in workers’ compensation operations, insurance program management, or a related risk management function—with exposure across claims and underwriting/policy administration
4+ years of people management experience, ideally in a fast-growing or high-volume environment
Solid knowledge of WC claim lifecycles, reserving practices, and TPA performance management
Strong understanding of WC policy structures, classification systems, payroll-based premium calculations, and audit processes
A risk management orientation—you naturally connect underwriting decisions to claims outcomes and look for ways to reduce loss frequency and severity across the program
Experience using claims and policy data to identify trends, build reports, and recommend operational improvements
Demonstrated ability to manage vendor and broker relationships with a bias toward accountability and measurable outcomes
Excellent communication skills with the ability to translate WC concepts for non-insurance stakeholders

Nice To Haves

Experience with large-deductible or self-insured WC program structures (vs. guaranteed-cost only)
Familiarity with actuarial reports, loss development data, and how they inform program decisions
Experience in entertainment, media, or staffing industry WC programs
Familiarity with employer-of-record (EOR) or professional employer organization (PEO) risk structures
ARM, CPCU, or equivalent risk management designation (or in progress)
Experience with Sedgwick or comparable national TPA platforms

Responsibilities

Serve as the primary operational point of contact for our TPA (Sedgwick), managing claim handling expectations, reserving practices, and escalation protocols
Monitor and analyze loss runs, claim frequency/severity trends, and open claim inventory; surface insights to the Sr. Director and drive corrective action with the team
Review large loss and litigated claims on a regular cadence, ensuring the TPA’s handling strategy aligns with program objectives
Track SLA compliance and claims quality metrics, holding the TPA accountable to performance standards
Identify patterns in claims data (by state, classification, production type, time of year) and translate findings into actionable recommendations for risk reduction
Develop and implement risk mitigation initiatives such as safety programs, return-to-work protocols, and claims management best practices tailored to entertainment industry workflows
Use claims and underwriting data together to identify where operational improvements (better classification, faster reporting, targeted safety guidance) can reduce loss frequency and severity
Drive the end-to-end underwriting operations workflow—production company onboarding, classification, state jurisdiction setup, and policy endorsement execution
Tracking and reporting on Worker Compensation KPIs and SLAs across the WC program
Manage, mentor, and develop Workers Compensation Operations and Claims Specialists
Set clear goals, run regular 1:1s, and drive accountability across all program areas—claims, risk mitigation, underwriting operations, and COI workflows
Balance team workload across the claims and underwriting functions, adjusting capacity allocation as production seasons and claim volumes shift
Partner with the Sr. Director on capacity planning, hiring, and team development as the program scales
Leverage AI tools (including Claude, Dust, and emerging platforms) as a core part of daily operations—driving research, drafting, workflow automation, and overall team AI capability development
Build and maintain a centralized Workers' Compensation knowledge base; partner with AI Champions to design and deploy self-serve agents that reduce friction for internal teams and accelerate decision-making
Serve as Wrapbook's internal subject matter expert on WC program structures—continuously monitoring the landscape, identifying differentiation gaps, and delivering strategic insights to senior leadership