Senior Manager - Risk Operations

Hard Rock Digital•Toronto, ON

3d•Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space. We’re looking for a highly skilled Senior Manager – Risk Operations to help build and lead our Canadian operational risk function for a leading online gaming operator. In this pivotal role, you’ll take direction and collaborate closely with global leadership across Fraud, Payments, AML, Responsible Gaming (RG), Enhanced Due Diligence (EDD), and Customer Verification. You’ll be responsible for establishing and managing front-line operational teams in Canada, overseeing KYC, fraud prevention, payments risk, and AML monitoring while ensuring compliance with regulatory standards. As a key leader in the first line of defence, you’ll drive operational delivery, incident management, and escalations to the Compliance function, maintaining alignment with the group’s global risk strategy. You’ll play an integral role in embedding a strong risk culture, improving processes, and protecting customers through effective governance and oversight.

Requirements

3+ years’ experience in Operational Risk, Compliance, or Fraud Operations within online gaming, payments, or fintech.
Proven experience managing front-line operational teams in regulated environments.
Strong understanding of AML, KYC, Fraud, Payments, RG, and EDD frameworks.
Experience in team building and operational setup, ideally in a new market or jurisdiction.
Excellent communication skills and proven ability to liaise and collaborate across global leadership and compliance teams.
Ability to work independently while following strategic direction from established leadership.

Nice To Haves

Familiarity with Canadian regulatory frameworks for gaming and financial crime compliance.
Professional certifications such as CAMS, ICA, or equivalent.
Experience with workflow, risk analytics, or case management tools.

Responsibilities

Establishing and managing front-line operational teams in Canada
Overseeing KYC, fraud prevention, payments risk, and AML monitoring
Ensuring compliance with regulatory standards
Driving operational delivery, incident management, and escalations to the Compliance function
Maintaining alignment with the group’s global risk strategy
Embedding a strong risk culture
Improving processes
Protecting customers through effective governance and oversight