Senior Manager, Revenue Cycle Operations

RAYUS Radiology•St. Louis Park, MN

2d•$80,000 - $125,000

About The Position

RAYUS Radiology is looking for a Sr Manager, Revenue Cycle Operations to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Sr Manager, Revenue Cycle Operations, you will be responsible for managing operational processes and teams across their functional area in revenue cycle management.

Requirements

High School Diploma, or equivalent
Associate degree, or equivalent in relevant and applicable experience
Five (5) years' experience leading a team of direct reports in revenue cycle management
Experience with performance dashboards, analytics and auditing

Nice To Haves

Bachelor's degree
Experience working with NextGen billing system
Experience overseeing revenue cycle performance across multi-state, multi-payor organizations
Experience designing revenue cycle processes and overseeing related software and systems
Experience designing health care billing software or product management experience
Experience in working with clinical & administrative, healthcare data

Responsibilities

Manage functional RCM teams in one or more of the following areas, Payment Applications, Customer Service, A/R Management, Denials Management, Denials Prevention, Credentialing, Coding, Payor Reimbursement, or other defined RCM functions
Execute the overall strategies and processes across areas of responsibility to ensure they properly support the volume of work efforts required to achieve team performance targets and expectations
Analyze trends within RCM and company metrics to drive internal prioritization and process opportunities while coordinating with the other RCM leaders to identify collective areas of opportunity to improve RCM performance
Create best practices for all processes associated within the areas of responsibility and ensure all processes are sustained
Review productivity levels and quality assurance scores monthly and identify ways to provide support or enhancements to improve processes
Serve as an escalation resource as needed to solve key RCM issues
Manage vendor relationships and performance across their functional areas while ensuring proper quality and output expectations are met and evaluating proper vendor scope opportunities
Collaborate with other RCM functional leaders and market leaders on problem resolution and process improvements related to areas of responsibility
Coordinate with partner billing agents, when applicable, to ensure controls are in place and activities are monitored such that revenue is properly collected, reported and remitted to the company on a timely and compliant basis
Collaborate with IT, other RCM leaders, and user groups on system design and workflow set-up throughout the requirements planning phase, including coordination of the user testing, to ensure all systems are properly maintained and configured to meet processing requirements
RCM product system management; act as a subject matter expert and partners with stakeholder and strategic technology partners to maintain high-level knowledge of application, workflows and operational needs
Maintain process documentation and collaborate with the leadership of each functional area to ensure team members are properly trained
Demonstrate strong leadership skills and abilities, remaining approachable and objective
Manage all hiring and retention processes, responsible for initial and ongoing training of new & existing team members
Initiate and participate in team member performance evaluations, compensation, and development, and conduct performance improvement plans, disciplinary actions, and/or up to termination if necessary
Facilitate and lead regular team meetings and team member one-on-one (1:1) meetings with each direct report team member and ensure your direct report leaders are doing the same.
Mentor and support team members, encouraging a culture of collaboration, compensation & HR systems excellence, accountability, and continuous learning and improvement
Determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths
Define, direct, and monitor job and strategic priorities of direct reports and their teams
Implement strategies to promote teamwork within teams and across departments
Provide ongoing and timely communication to management and team members regarding operational performance of teams
Other Duties and Projects as Assigned