Senior Manager - Revenue Assurance and Fraud Management.Finance

MTN Group•Central, LA

About The Position

The Senior Manager - Revenue Assurance and Fraud Management will lead the retained organization in managing the risk of revenue leakage within MTN Uganda Limited. This role involves inputting to and implementing the Group RAFM strategy, overseeing RAFM activities for various stakeholders, and managing the internal control environment relating to revenues, cost of sales, and margins. The position also requires managing relationships with the RAFM Shared Service Hub and Centre of Excellence, ensuring proactive responses to business changes, and contributing to a revenue-responsible organization culture. Additionally, the role involves oversight of issue resolution, compliance with Group RAFM reporting standards, and defining requirements for RAFM technology. The Senior Manager will also lead and represent the MTN RAFM retained organization at Group and industry forums, manage the business planning, budgeting, and forecasting process, and oversee the relationship between the OPCO RAFM team and local executives.

Requirements

At least 2 years of leading a Revenue Assurance and Fraud Management organization in an Tier 3 telecommunications company
At least 3 years of general people management
At least 5 years in relevant sector/ industry relevant role
Experience working in a global/multinational enterprise preferably in emerging markets
Worked across diverse cultures and geographies
Proven track record of business transformation ownership and delivery
Revenue Assurance and Fraud Management training
Governance Legislation and regulations – King/Sarbannes Auxley/IFRS training
Telecommunications technology training
Audit training
Risk management techniques training
Audit and Assurance – Control Design – Advanced Level
Audit and Assurance – Planning – Intermediate Level
Audit and Assurance – Control Evaluation – Intermediate Level
Audit and Assurance – Internal and External Audit Management – Advanced Level
Data Management and Analysis – Data Appreciation and Design – Advanced Level
Data Management and Analysis – Information Extraction Techniques – Basic Level
Data Management and Analysis – Data Modelling and Manipulation – Intermediate Level
Technology Appreciation and Application – Network – Intermediate Level
Technology Appreciation and Application – Information Systems – Intermediate Level
Operations Management – Control Operation Efficiency – Basic Level
Operations Management – Control Output Interpretation – Advanced Level
Operations Management – Problem Solving – Advanced Level
Operations Management – Decision Making – Advanced Level
Reporting and Measurement - Report Design and Modelling – Advanced Level
Reporting and Measurement - Reporting Operational Effectiveness – Intermediate Level
Reporting and Measurement - Decision Support and Reporting Communication – Intermediate Level
Project and Change Management - Project Planning and Design – Advanced Level
Project and Change Management - Project Delivery – Advanced Level
Project and Change Management - Change Management and Assurance – Intermediate Level
Finance and Accounting – Financial Accounting – Advanced Level
Finance and Accounting – Management Accounting – Intermediate Level
Results orientation
Committed to making a difference.
Credibility
Building collaborative relationships
Engaged management.
Developing & empowering
Influencing, Leadership, Power
Sound judgment
Strategic planning
Risk-taking, Innovation

Nice To Haves

Post Graduate Qualification – CISA/CISM/CRISK/ MBA/CA.SA

Responsibilities

Input to and implementation of Group RAFM strategy for Revenue Assurance and Fraud Management within MTN operations.
Oversight and management of Revenue Assurance and Fraud Management activities for various stakeholders within the MTN operation – including the OPCO Chief Executive, Chief Financial Officer, Executive Committee, Audit Committee, and various internal functional stakeholders.
Implementation of the target retained organization RAFM structure within the MTN operation, including recruitment, competency assessment, training and succession management.
Ownership and oversight of the internal control environment relating to revenues, cost of sales and margins within the MTN operation.
Management of the relationship with the RAFM Shared Service Hub, ensuring that control design, priority and operating performance is optimal for the MTN operation.
Engagement with, support for and oversight of the primary control owners and their control environment, required to support the Combined Assurance Model for the principal risk of Revenue Leakage.
Planning and supporting the changing internal control environment, ensuring proactive responses and input to adjacent business, proposition and technical changes within the MTN operation, in order to ensure the primary and secondary RAFM control framework remains relevant and adequate.
Contributing to the improvement in awareness and engagement required at all levels in the MTN OPCO environments to achieve a revenue responsible organization.
Oversight of the identification, communication and management of RAFM issue resolution and closure that have been identified by the RAFM SSC internal control environment, ensuring all levels of management are aware of the relevant risks and resolutions.
Support and comply with Group RAFM reporting standards to ensure risk and performance information is standardized, aligned, and consistent with industry set standards and best practise.
Work with the MTN RAFM Centre of Excellence to design, implement and continually improve policies, process and best practice relating to Revenue Assurance and Fraud Management.
Contribute to and ownership of the compliance with regulatory and audit requirements in relation to Revenue Assurance and Fraud Management within the MTN Operation.
Working with the Centre of Excellence technical team to define the requirement of RAFM technology functionality that supports reconciliation, re-performance, testing, reporting, incident management and knowledge management.
Ensuring the support and management of the RAFM technology is functional and optimal within the MTN operation.
Lead and represent the MTN RAFM retained organization at Group and industry committees and forums. Actively participate in forums at which new standards and developments are in discussion or under consideration and assess impact on the Groups RAFM standards, reporting, policies and financial results.
Manage the MTN RAFM OPCO business planning, budgeting and quarterly forecast process. This includes the setting and managing of resourcing, investment and target approval.
Ownership and management of the relationship between the OPCO RAFM team, SSH, COE and local executives, that includes contractual framework management, service level approval and monitoring, risk and issue management, performance review and ongoing engagement management.