Senior Fraud and Authentication Consultant
About The Position
Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As AI-driven fraud and deepfakes erode trust in digital communication, Pindrop delivers continuous identity verification and deepfake detection across voice, video, and digital interactions in real time. Enterprises rely on Pindrop to secure billions of high-risk customer interactions each year, including top U.S. banks, as well as leading insurers and healthcare providers. Powered by models trained on more than 1.5 billion real-world interactions annually and protected by 300+ patents, Pindrop restores trust while reducing fraud, lowering operational costs, and improving customer experience. Recognized by TIME as one of the Top 10 Most Influential Software Companies of 2026 and by Inc. for Best in Business for Innovation, Pindrop is backed by leading investors including Andreessen Horowitz, IVP, and CapitalG. At Pindrop, we recognize the human voice as a uniquely personal identifier, central to safeguarding identity in a world filled with sophisticated fraud, including the threats of deepfakes. We’re leading the way in authentication, fraud prevention, and voice-based trust solutions—helping enterprises create secure, seamless digital experiences. Here, you’ll be part of a dynamic, supportive team driven by Innovation, Customer Advocacy, Excellence, and Impact. Your expertise will fortify trust for our clients while building a more secure digital world. Headquartered in Atlanta, GA, Pindrop is backed by world-class investors such as Andreessen-Horowitz, IVP, and CapitalG.
Requirements
- 7+ years of consulting, technical account management, solution delivery, or customer-facing technical roles in SaaS, cloud, security, or fintech environments.
- Demonstrated ability to lead complex client engagements and solve challenging business/technical problems.
- Expertise in enterprise architecture, authentication, fraud risk, or voice-driven technologies.
- Outstanding client relationship skills and comfort presenting to C-level/executive stakeholders.
- Experience with contact center technology, voice biometrics, or security solution integration.
- Management consulting background or work in high-growth technology environments.
- Technical certifications (AWS, security, networking) or advanced degree.
- Background producing thought leadership content (whitepapers, best practices).
Responsibilities
- Serve as a trusted advisor to Pindrop’s most strategic customers, delivering expert technical and business guidance through all phases of solution lifecycle—from discovery and implementation to optimization and ongoing value realization.
- Lead complex client engagements: assess needs, define solutions, and drive successful outcomes that maximize customer value from Pindrop’s platform.
- Conduct workshops, technical assessments, and executive briefings on best practices for authentication, fraud prevention, and voice biometrics.
- Collaborate cross-functionally with Product, Engineering, Customer Success, and Sales to ensure alignment and a seamless customer experience.
- Analyze client business processes, identify opportunities for improvement, and recommend solutions that enable operational efficiency and risk mitigation.
- Guide customer teams through complex integrations and change management, resolving technical issues and ensuring adoption of Pindrop solutions.
- Develop and maintain thought leadership—authoring white papers, case studies, and reusable best practice resources for both customers and internal teams.
- Mentor colleagues and contribute to a culture of continuous learning and consulting excellence.
Benefits
- Competitive compensation, including equity for all employees
- Unlimited Paid Time Off (PTO)
- 4 company-wide rest days in 2025 where the entire company rests and recharges
- Generous health and welfare plans—including one employer-paid “employee-only” plan
- Best-in-class Health Savings Account (HSA) employer contribution
- Affordable vision and dental plans for you and your family
- Employer-provided life and disability coverage with additional supplemental options
- Paid Parental Leave—equal for all parents, including birth, adoptive & foster parents
- One year of diaper delivery for your newest addition to the family
- Identity protection through Norton LifeLock
- Recurring monthly phone and internet allowance
- One-time home office allowance
- Remote-first environment
- Company holidays
- Annual professional development and learning benefit
- Pick your own Apple MacBook Pro
- Retirement plan with competitive 401(k) match
- Wellness program including Employee Assistance Program and 24/7 Telemedicine
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
