Senior Manager - Retail Sportsbook

Hard Rock Digital • Las Vegas, NV

3d • Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best sportsbook, casino, and social casino company in the world. We're building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we're always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We're taking that foundation of success and bringing it to the digital space.

We are seeking a highly skilled and experienced senior manager to join our Retail sportsbook operations team. This position will be central to our exciting expansion to Las Vegas, therefore; extensive Las Vegas experience is a prerequisite for all applicants. The Senior Manager - Retail Operations will demonstrate a mastery of their trade from the trenches up, deep knowledge of retail sportsbook operations, and a profound and nuanced understanding of the compliance landscape. This individual will be expected to elevate the Hard Rock Bet Sportsbook above and beyond the competition.

Reporting to the Director – Retail Sportsbook, this role will work alongside senior leaders, fostering relationships with the property sportsbook teams and collaborating across Sportsbook and the wider Hard Rock Bet business. This role will be based in Las Vegas, Nevada, and will require travel.

Requirements

• 3+ years of experience leading teams in a retail sportsbook setting
• Extensive knowledge of gaming operations and regulatory and compliance standards across multiple jurisdictions, with at least 3 years in Las Vegas, Nevada
• A proven track record of managing high-performing teams and developing talent
• A deep understanding of working with diverse teams across functions, properties and jurisdictions
• Analytical skills to use data to support and direct decisions
• Excellent stakeholder management skills, with the ability to influence and communicate effectively with senior leadership
• Strategic thinking with strong operational execution capabilities, and the ability to own outcomes as well as activities
• The ability to work effectively in a fast-paced, evolving environment
• In-depth knowledge of sports and the evolving sports betting landscape
• Eligibility to obtain a Gaming License where required

Responsibilities

• Be a key contributor and leader as we prepare to launch the retail sportsbook at the new Hard Rock property on the Las Vegas strip
• Develop and implement Internal Controls and Standard Operating Procedures in accordance with regulation and compliance requirements
• Facilitate effective partnerships between retail and online sportsbook operations, including new member sign-ups
• Identify and implement continuous improvement opportunities across properties and within the Hard Rock Bet Retail Sportsbook team that improve the sportsbook experience for our customers
• Facilitate appropriate communication among all relevant stakeholders
• Exude composure in a crisis. There are going to be tough days. You need to be present, visible, decisive and collaborative
• Actively live the Hard Rock Bet values of being fiercely focused, deeply curious and customer obsessed

Benefits

• Competitive pay and benefits
• Hybrid working
• Startup culture backed by a secure, global brand
• Opportunity to drive informed decision making for a best-in-class casino & sports brand

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed