Senior Manager, Retail Sales Enablement

Samsung•Plano, TX

1d•Onsite

About The Position

Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions, and network systems. Across each of these areas, our work drives innovation, economic growth, and workforce opportunity in the United States. For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission is to integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better. As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. The Samsung Electronics America Retail Division is a growing and best-in-class organization within Samsung worldwide. We continue to challenge existing retail models and processes to make this team the home for talented, driven, and creative professionals who want to be on the front lines of consumer electronics sales. Our team relishes the opportunity to push Samsung’s retail capabilities to be the new paradigm for consumer engagement. With our partnerships with the top consumer electronics retailers and its own experiential sites, the SEA Retail Division is delivering a consumer experience to maximize both sales and consumer satisfaction. If you are an individual who looks forward to finding opportunity in the challenges of building the best and most effective retail experience, then Samsung Electronics America’s Retail Division has a fulfilling home and work family for you.

Requirements

Bachelor’s degree (Preferred) and 8+ years of relevant district/sales manager/sales enablement experience
Retail management experience in store or corporate office (5+ years)
Deep knowledge in retail operations, sales enablement, training with the ability to demonstrate knowledge of best practices, methodologies, and technologies in each of these areas
Proficiency in MS Office, Dashboards, reporting platforms
Ability to excel in fast-paced environments, embrace operational rigor and are comfortable with ambiguity
Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning
Adaptability to move at the pace of retail and work in a constantly evolving environment, making decisive decisions when needed
High proficiency in Power Point, Word and Excel
Outstanding written and communications, time management, and organization skills
Ability to drive and improve business cadence (planning, scheduling, communication), setting and improving processes, monitoring execution and driving accountability and visibility of progress against goals and objectives

Nice To Haves

Experience with a mobile training app (Preferred)
Experience program managing a 3rd party labor company (Preferred)
Multi-unit retail experience (5+ years) (Preferred)

Responsibilities

Develop and improve end-to-end processes for current and new field sales initiatives.
Build the sales support strategy in support of the Field Execution Team in the delivery of sales.
Gather insights from the field, determine system enhancements, project manage process development and enhancements, and create launch processes for the field team.
Be agile in cross-functional partnerships with other capabilities, field leadership, and partners within the company and the vendor community.
Program manage third-party vendors and support teams, including requesting budgets and creating headcounts.
Act as the central point of communication for corporate and retail field teams, utilizing effective communication, a strategic mindset, collaboration, organizational savvy, project management, and technical ability.
Facilitate sales program alignment across the business.
Garner insights and execute initiatives that improve upon existing field processes and ultimately align to broader company goals.
Interact with Executive Leadership across Samsung, globally and within cross-functional areas, to drive Samsung’s retail field experience forward.
Explain complicated, detailed, and quickly changing facts to Samsung’s retail executive leadership team in a succinct, easy-to-understand manner.
Set the Sales Support strategy for multiple lines of business.
Develop the strategic design, planning, and implementation of programs and processes to support retail go-to-market objectives and ensure integration with the broader strategy.
Provide initiatives insights, program updates, analyze data, and execution results through storytelling.
Streamline field tools and improve overall efficiency.
Project manage all sales programs, track all enhancements, provide and hold cross-functional teams accountable to meeting timelines and deadlines.
Manage end-to-end field programs from budgeting, alignment, tool creation, execution of processes, tracking, and reporting of all field sales teams.
Manage a financial portfolio supporting all field sales programs, 3rd party labor, field merch, large events, and mobile sales enablement app.
Manage multiple vendor relationships by providing strategy, guidance, and governance to each program.
Provide process enhancements and updates based on feedback from the field and cross-functional leaders.
Provide team and organizational leadership.