FLEX Senior Manager, Resiliency & Recoverability

Marriott•Bethesda, MD

5d•$48 - $81•Hybrid

About The Position

The FLEX Senior Manager, Resiliency & Recoverability is responsible for leading the planning, coordination, execution, governance, and continuous improvement of Marriott's enterprise recovery exercise and recoverability program. This role serves as a key leader in validating the organization's ability to recover critical technology services and applications from disruptive events while strengthening overall operational resilience. The position partners across Global Technology, Cybersecurity, Infrastructure, Engineering, Product, Service Operations, Risk, Compliance, and business stakeholders to support recovery planning and recovery readiness strategies, coordinate enterprise-scale recovery exercises, assess recovery readiness, identify capability gaps, and drive corrective actions. The Senior Manager is responsible for ensuring recovery capabilities are tested, measured, and continuously improved through governance, reporting, risk management, and recovery assurance activities. Success in this role is achieved through program leadership, stakeholder engagement, governance, and coordination across technology teams rather than direct ownership of technical recovery engineering activities. Due to the nature of resiliency and recoverability activities, this role is expected to support planned recovery exercises and, when needed, live recovery events. This may require occasional availability outside of standard business hours. Periodic travel may be required to support recovery exercises, planning sessions, operational activities, or partner sites.

Requirements

7+ years of experience in disaster recovery, operational resiliency, business continuity, technology governance, technology risk management, program management, or related disciplines.
5+ years of leadership experience managing complex enterprise programs, operational processes, governance functions, or cross-functional initiatives.
Bachelor’s degree or equivalent combination of education and experience.
Experience planning, coordinating, and leading enterprise-scale disaster recovery exercises, recovery testing activities, or resiliency validation programs.
Experience coordinating recovery, resilience, or operational readiness activities across multiple technology domains and stakeholder groups.
Experience developing executive communications, governance reporting, and program-level presentations for senior leadership.
Demonstrated ability to influence stakeholders and drive outcomes in a highly matrixed environment.
Strong written, verbal, facilitation, and presentation skills.

Nice To Haves

Experience leading enterprise resiliency, recoverability, disaster recovery, or operational resilience programs in a global organization.
Working knowledge of enterprise technology environments, including infrastructure, cloud services, applications, and operational platforms sufficient to facilitate recovery planning, testing, and stakeholder coordination.
Experience leading and facilitating enterprise recovery exercises, technology recovery testing programs, and tabletop simulations.
Experience developing recoverability governance frameworks, readiness assessments, recovery metrics, KPIs, KRIs, and maturity models.
Knowledge of technology risk management, audit, compliance, and regulatory requirements related to business continuity and disaster recovery.
Experience managing corrective action programs, risk remediation efforts, and continuous improvement initiatives.
Understanding of application dependency mapping, recovery objectives, service restoration strategies, and operational resilience practices.
Familiarity with IT service management and technology governance frameworks.
ITIL v4 certification or equivalent industry certification preferred.

Responsibilities

Leads the enterprise recovery exercise program, including strategy, planning, scheduling, execution, governance, and reporting.
Plans, coordinates, and facilitates disaster recovery exercises, recovery simulations, failover testing, technical recovery validations, and tabletop exercises.
Develops and manages exercise plans, objectives, schedules, stakeholder engagement activities, and execution milestones while coordinating participation across technology, business, and vendor teams.
Serves as the central program lead during recovery exercises, facilitating execution activities, issue resolution, communication, escalation management, and decision-making.
Maintains the enterprise recovery testing roadmap, annual exercise calendar, program milestones, and key deliverables.
Develops executive communications, governance materials, program reporting, after-action reviews, and stakeholder updates that support enterprise recoverability objectives.
Facilitates lessons learned reviews and drives improvements based on exercise outcomes and testing results.
Oversees the identification, tracking, reporting, and closure of corrective actions resulting from recovery testing and resiliency assessments.
Presents recovery exercise results, readiness assessments, risks, and recommendations to senior leadership and governance forums.
Leads the development, implementation, and continuous improvement of enterprise recoverability standards, methodologies, and governance processes.
Partners with technology teams to understand, document, and assess recovery capabilities for critical applications, services, and technology platforms.
Conducts recoverability assessments to evaluate recovery readiness, identify capability gaps, and recommend improvement opportunities.
Provides governance and oversight for recovery testing activities to ensure alignment with enterprise standards and recovery objectives.
Establishes and maintains program metrics, readiness assessments, executive reporting, dashboards, KPIs, KRIs, and maturity measures used to evaluate enterprise recoverability.
Advises technology leadership on recovery requirements, recovery strategies, dependency management, and resiliency best practices.
Maintains visibility into enterprise recovery capabilities and provides recommendations to strengthen operational resilience and recoverability.
Coordinates governance forums and stakeholder reviews to drive accountability, decision-making, and program execution.
Identifies, assesses, and tracks program risks, issues, dependencies, corrective actions, and remediation activities impacting enterprise recoverability.
Partners with Risk, Compliance, Internal Audit, Information Security, and technology stakeholders to support governance, audit, and regulatory requirements.
Oversees the collection, validation, and management of recovery testing evidence, audit artifacts, and supporting documentation.
Monitors program effectiveness through metrics, testing results, and readiness assessments to identify opportunities for improvement.
Drives corrective action programs and continuous improvement initiatives designed to increase recovery effectiveness and organizational resilience.
Evaluates emerging technologies, operational changes, and business priorities to assess impacts on recovery readiness.
Promotes a culture of preparedness, accountability, resilience, and continuous improvement across Global Technology.
Builds strong partnerships across technology and business organizations to support enterprise resiliency objectives.
Oversees the prioritization, tracking, and resolution of recovery readiness initiatives and improvement efforts through established governance processes.