Senior Manager, Resilience Technology

Labcorp•Durham, NC

16h•Remote

About The Position

Labcorp is seeking a remote Senior Manager, Resilience Technology, to join our team! This role involves owning the configuration, development, and governance of the FusionRM platform to support enterprise risk, compliance, business continuity, crisis management, and disaster recovery efforts. The position also focuses on enabling AI-first capabilities within FusionRM, managing integrations, ensuring security and compliance, and collaborating with various stakeholders to enhance platform maturity and operational resilience.

Requirements

Bachelor’s degree in Computer Science or Information Systems OR 6 or more years of practical experience designing, implementing, and supporting enterprise IT system
6 or more years’ experience with enterprise platform configuration, workflow automation, or application development
6 or more years’ experience delivering secure solutions involving complex workflow and rule-based automation
6 or more years’ experience data modeling, reporting, and executive dashboards
6 or more years’ experience secure integrations between enterprise systems
6 or more years’ experience working in environments with formal governance, audit, or regulatory requirements.
Strong analytical and critical thinking skills with the ability to diagnose complex platform issues.
Clear written and verbal communication skills, including the ability to explain technical concepts to nontechnical stakeholders.
Disciplined approach to governance, security, and documentation without overengineering.
Ability to operate independently and lead through technical expertise rather than authority.
Comfort working in ambiguity and iteratively improving platform capabilities.
AIFirst mindset with an understanding of both AI value and AI risk in regulated enterprise environments.

Nice To Haves

6 or more years’ direct experience with Fusion Risk Management modules (GRC, Third Party Risk, Business Continuity, Crisis Management, Disaster Recovery).
6 or more years of experience supporting risk, compliance, or resilience programs (e.g., NIST, HIPAA, SOX aligned controls, vendor risk, operational resilience).
6 or more years of practical experience integrating AI capabilities into enterprise workflows using governed, auditable, and human reviewed approaches.
6 or more years of familiarity with ITSM, CMDB, or asset data integrations that support resilience and recovery planning.

Responsibilities

Own firsthand configuration and development of FusionRM capabilities supporting: Enterprise risk and compliance workflows, Third-party risk assessments and monitoring, Business Impact Assessments (BIAs), continuity plans, and recovery strategies, Crisis management playbooks, event tracking, and response coordination, Disaster recovery planning, testing, and reporting.
Apply and reinforce platform configuration standards, development patterns, and documentation practices to ensure consistency, maintainability, and audit readiness.
Partner with process owners to translate governance, regulatory, and resilience requirements into practical platform designs and implementations.
Support platforms change governance by ensuring changes are well documented, assessed, traceable, and aligned to enterprise SDLC and control expectations.
Build and maintain FusionRM workflows, including: Intake forms, questionnaires, scoring models, validations, and approval paths, Business rules, calculations, notifications, escalations, and automated tasking, Role based access controls and data visibility rules.
Develop and maintain dashboards and reports for operational, risk, compliance, and executive audiences.
Troubleshoot complex platform issues across configuration, workflow logic, data integrity, and integrations, providing clear root cause analysis and remediation.
Design and implement AI assisted capabilities within FusionRM workflows to improve efficiency, quality, and consistency, such as: AI assisted drafting of BIAs, continuity plans, recovery strategies, crisis playbooks, and control narratives (with human review and approval), Intelligent intake, classification, and routing of risk, third party, and resilience related requests, AI assisted data quality checks, completeness validation, and anomaly detection.
Integrate FusionRM with approved enterprise AI tools (e.g., copilots, agents, orchestration platforms) using responsible AI patterns, including: Human in the loop decision points for material outputs, Traceability and evidence capture for AI generated content, Data protection, access controls, and retention safeguards.
Collaborate with Security, Privacy, and Risk teams to ensure AI usage aligns with enterprise AI governance and model risk expectations.
Design and support secure integrations between FusionRM and enterprise systems such as: Identity and access management platforms, CMDB, assets, and service data sources, ITSM, vendor management, and collaboration platforms.
Implement and support data import/export processes, normalization, duplication, and data quality controls.
Document integration flows, dependencies, and failure handling procedures to support operational resilience and audit needs.
Support FusionRM release activities across development, test, and production environments.
Partner with platform owners and DevOps teams to improve deployment reliability, testing practices, and rollback readiness.
Maintain technical documentation and runbooks to enable repeatable, minimal risk releases and operational support.
Ensure FusionRM configurations and integrations adhere to enterprise security and compliance requirements.
Support internal and external audits by providing technical documentation, configuration evidence, and traceability from requirements to implementation.
Function as a trusted technical partner to Risk, Compliance, Resilience, Security, and IT stakeholders.
Translate business requirements into clear technical designs and implementation options, explaining tradeoffs where necessary.
Contribute to shared documentation, reusable patterns, and platform knowledge to improve overall FusionRM maturity.