Senior Manager Residential Operations

AbleLight•Portland, OR

6d•Hybrid

About The Position

This role focuses on leading, coaching, and developing operational teams to ensure the consistent implementation of standard operating procedures and compliance with all applicable requirements. The Senior Manager will monitor operational performance, support survey preparations, and drive improvements in quality, processes, and employee experience. A key aspect of the role is supporting person-centered care and services, fostering strong communication, and assisting with residential growth priorities.

Requirements

Bachelor’s degree in a related field or equivalent experience required/preferred.
Three to five years of previous experience in a work position, volunteer/community role, or educational setting focused on serving and helping others.
Three or more years of leadership experience in a related field, including experience leading supervisors, managers, or residential teams.
Ability to be flexible on hours and residential settings in your local community to assist colleagues and those we serve.
Serving others
Giving & receiving feedback
Holding self & others accountable
Collaboration
Listening skills
Conflict resolution
Leveraging technology to the fullest
Quality and continuous improvement of self and processes

Responsibilities

Lead, coach, and develop Manager(s) of Residential Operations and Direct Support Professionals to create an environment where individuals and teams can thrive.
Partner with operational leaders, human resources, quality, and nursing to support hiring, onboarding, mentoring, training, engagement, recognition, and accountability.
Identify additional training and development needs for all staff as part of Quarterly Connections, coaching in the moment for performance.
Facilitate regular manager and team meetings and ensure follow-through on required trainings, documentation, staffing, quality, and compliance expectations.
Identify barriers, support resolution, and help managers achieve strong employee engagement and operational results.
Serve as an escalation resource for Managers, DSPs, Lead DSPs, people supported, parents, and guardians when local leadership efforts are not successful.
Demonstrate positive leadership behaviors and promote collaboration, accountability, transparency, and continuous improvement.
Ensure standard AbleLight operating procedures and applicable state, local, and federal requirements are implemented consistently across assigned homes.
Monitor operational performance, staffing, training compliance, documentation, facilities/property needs, and budget-related expectations within scope.
Support preparation for and participation in state licensing surveys, walk-throughs, exit meetings, corrective action plans, and required responses.
Partner with managers to ensure timely, comprehensive, and objective documentation in health information, human resources, and financial systems.
Bring recommendations forward to improve quality, processes, employee experience, and services for people supported.
Support managers in delivering person-centered care and services aligned with ISP/PSP expectations and the needs of people supported.
Promote strong communication and collaboration with people supported, parents and guardians, external providers, nursing, quality, and operational partners.
Support Medicaid redeterminations, renewals, admissions, and other required service documentation as needed.
Assist the Director of Residential Operations with residential growth priorities, balanced scorecard results, and operational readiness within assigned scope.