Senior Manager, Research (12-month contract)

RBC•Toronto, ON

2d•Onsite

About The Position

We are looking for a talented Senior Manager to join our research team and play a central role in organizing and leading research engagements, managing strategic and stakeholder relationships, and creating exceptional user experiences. This unique role will be responsible for developing and maintaining a thought leadership strategy informed by research and leadership across RBCx. Our ideal candidate mixes research, strategy and storytelling to bridge business opportunities with compelling solutions. This critical role will split their time between: Primary and secondary research (~60%), Managing resources, logistics and other admin tasks related to research practices (~25%), and Workshops and innovative ideation (~15%).

Requirements

5+ years research experience
Deep expertise and experience conducting qualitative and quantitative research to uncover human insights with a focus on solving business challenges
Experience synthesizing research results into strategies and tactics
Ability to work with cross functional teams to align on solutions
Experience with content strategy and ongoing brand development

Nice To Haves

Data analysis experience and extensive quantitative research background
Experience managing team members both formally and informally through mentorship

Responsibilities

Consulting: Work closely with portfolio companies and RBCx brand as an internal expert on human-centered design and research. Guide teams as they conduct research, ideate and build their brands through content and thought leadership.
Research: Be familiar with all aspects of research methods, and comfortable with end-to-end research activities. This will include quantitative and qualitative research with users, such as ethnographic research, concept testing, usability testing, surveys, and secondary research.
Strategic Ideation (uncovering future opportunity areas): Carve out future opportunities by leading collaboration with senior leadership, cross-functional teams, and stakeholders to develop innovative ideas by leading research and strategy sprints. Uncover strategic and human-centered opportunity areas to expand our businesses.
Facilitation: Lead the creation and facilitation of workshops designed to support product visioning, ideation, and other co-creative activities that bring cross-functional teams together towards a clear product direction. This may include half-day to multi-day design sprints to discover strategic solutions at the thematic, epic, or user story levels.
Manage: Coordination of logistics and other administrative activities as it relates to design workshops, research and similar events. Participate in internal dialogue to advance the research discipline within RBCx; be an ambassador of user-centered design, delivering its value internally and externally.

Benefits

A comprehensive Total Rewards Program including bonuses and flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work