Senior Manager, Reporting & Insights – Service Operations

CVS Health•Hartford, CT

About The Position

The Senior Manager, Reporting & Insights is responsible for delivering and continuously evolving critical reporting, analytics, and decision-support capabilities that enable Service Operations leaders to effectively manage business performance. This role serves as a trusted partner to senior leadership, translating business needs into actionable reporting, insights, and recommendations that support operational, financial, workforce, and customer experience outcomes. The Senior Manager is accountable for ensuring the reliability, accuracy, and sustainability of reporting assets while driving ongoing transformation of reporting and analytics capabilities. This role partners closely with Operations, Technology, and Analytics stakeholders to modernize legacy processes, improve automation, expand self-service capabilities, and advance the organization's maturity from reporting production to insight-driven decision making.

Requirements

7+ years of experience in analytics, reporting, business intelligence, operations, or related disciplines.
Experience supporting senior leadership through reporting, analytics, performance management, and decision-support activities.
Demonstrated experience delivering reporting and analytics solutions that drive measurable business outcomes.
Strong proficiency with Power BI, SQL, data modeling, dashboard development, reporting automation, and modern analytics tools.
Experience with Alteryx, Dataiku, GCP, Big Query, Python, Excel VBA, or similar tools.
Experience working with cloud-based data platforms and analytics ecosystems.
Strong understanding of data governance, reporting controls, and business performance measurement.
Demonstrated success leading reporting modernization, process transformation, or analytics capability advancement initiatives.
Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
Exceptional written, verbal, presentation, and executive communication skills.
Demonstrated ability to influence stakeholders and drive outcomes across cross-functional teams without direct authority.
Strong analytical, problem-solving, and critical-thinking skills.

Nice To Haves

Experience within healthcare operations, payer operations, provider operations, service operations, or other complex operational environments.
Experience leading reporting modernization, automation, digital transformation, or analytics transformation initiatives.
Experience implementing self-service analytics capabilities and reporting governance frameworks.
Exposure to AI-enabled analytics, advanced automation, predictive analytics, or emerging business intelligence technologies.
Experience supporting executive-level operating reviews and performance management processes.

Responsibilities

Own the delivery, quality, and operational stability of critical reporting, dashboards, scorecards, data extracts, and recurring reporting processes supporting Service Operations.
Translate business requirements into scalable reporting and analytics solutions that provide actionable insights and support business decision-making.
Partner with senior leaders to identify business risks, opportunities, performance drivers, and emerging trends.
Communicate complex analytical concepts, findings, and recommendations in a concise, executive-ready manner.
Support operating reviews, leadership discussions, and performance management routines through timely, accurate, and relevant insights.
Lead continuous improvement efforts that increase reporting efficiency, improve data quality, and accelerate speed-to-insight.
Serve as a technical leader across reporting and analytics platforms, including Power BI, SQL, cloud-based data platforms, automation tools, and emerging analytics technologies.
Drive ongoing transformation of reporting and analytics capabilities by reducing manual processes, modernizing legacy solutions, implementing sustainable automation, and advancing the organization's analytics maturity.
Develop and execute roadmaps that transition reporting from reactive performance reporting to proactive, insight-driven decision support.
Identify opportunities to leverage AI-enabled capabilities, automation, modern data platforms, and self-service analytics solutions that improve business outcomes and operational efficiency.
Promote strong governance, data quality, and metric standardization across reporting and analytics solutions.
Coordinate work across business, technology, and analytics partners to ensure successful delivery of initiatives and reporting solutions.
Influence stakeholders across multiple functions and levels without direct authority to drive alignment and results.