Senior Manager, Repair Services Engineer

Zebra Technologies•Bentonville, AR

2d•Hybrid

About The Position

Repairs Engineering is responsible for ensuring the serviceability of Zebra devices internally and through outsourced partners. This role manages a team of engineers and technicians, taking strategic direction and translating it into tactical projects. The position involves assigning work, coaching, developing staff, and driving accountability for results. It also includes supporting New Product Implementation (NPI) by ensuring readiness to service products, validating supplier repair processes, obtaining regulatory approvals, preparing repair work instructions, qualifying tooling and equipment, and training supplier engineering groups. The role manages and standardizes productivity targets, oversees the global department budget and CAPEX plan, benchmarks service business processes, and drives implementation of best practices. It involves working on Six Sigma projects to improve repair KPIs, establishing and evolving best-in-class processes in Engineering depots, and managing Engineering Change Notices (ECNs). The role also contributes to Design for Service initiatives, drives execution against cost reduction and efficiency targets (MCPU & LCPU), and oversees repair material recovery activities. Regular interaction with key customers is expected to analyze returns, recommend process improvements, and oversee their implementation. The Senior Manager acts as a role model, resource, and escalation point for the Repairs Services Engineering Team, and may also perform repairs or test engineering duties on complex assignments or when workload dictates. The position is involved in developing, modifying, and executing policies that affect immediate operations and may have company-wide effects.

Requirements

Bachelor’s degree in engineering or related discipline.
Mechanical or electrical focus highly preferred
12 years of experience including minimum 5 years as team lead / supervisor
Must be proficient in the use of MS Office including MS Access 97.
Demonstrates advanced skills in Microsoft Excel and PowerPoint.
Strong experience with process auditing
Expertise in Engineering techniques – DOE, Time studies, productivity studies, VSM, etc.
Intermediate to advanced systems knowledge in assigned functional area - Repairs.
Working knowledge of how systems work together and functionality of systems upstream and downstream
Can present data in a visually compelling format to help business stakeholders understand the issues, possibilities and recommendations.
Requires the ability to influence, or gain acceptance from, others and convey complex information
Presentation skills - intermediate required.
Experience presenting to Director and above audiences
Experience leading a team to successful business outcomes through strong talent and performance management practices.

Nice To Haves

Some formal training in public speaking / presentation skills preferred
Formal management training preferred.

Responsibilities

Manages a team of engineers and technicians with responsibility for staffing, performance management, coaching and development and execution against metrics.
Takes strategic direction and translates it into tactical projects and assignments designed to execute the vision.
Assigns work, coaches, develops and drives accountability for results with subordinate staff, through subordinate managers and supervisors.
Establishes operational objectives and work plans, and delegates assignments to subordinate managers.
Supports NPI (New Product Implementation) by ensuring readiness to service produces as they are released to market.
Includes validation of the supplier's repair process, ensuring all regulatory approvals and/or certifications have been obtained, preparation of the Global NPI new product repair work instructions, ensuring all new tooling and equipment has been qualified/validated and training on new products for supplier Engineering group.
Manages and standardizes productivity targets according to engineered time studies.
Manages global department budget and CAPEX plan for global repairs.
Benchmarks service business processes against best-in-class and drive implementation of best practices.
Working on Engineering six sigma projects which will improve repair KPIs.
Establishes and continues to evolve best in class processes in Engineering depots.
ECN (Engineering Change Notice) - Implementation of ECN into the service engineering change management systems.
ECN - Distribution of service engineering change management notes to the given distribution group prior to the ECN implementation.
Design for service – works as part of a team to ensure serviceability is a key consideration in the design of new devices.
Drives execution against targets for cost reduction and efficiency – MCPU (Materials Cost Per Unit) & LCPU (Labor Cost Per Unit) activities.
Oversight and management of repair material recovery activities.
Regular interface (some travel required) with Key Customers analyzing returns, recommending process improvement and overseeing improvement implementation.
Acts as role model, resource and escalation point for the Repairs Services Engineering Team.
May act as a repairs services engineer or test engineer on the most complex assignments, or when workload dictates.
Involved in developing, modifying and executing policies that affect immediate operations and may also have company-wide effect