Quality Manager - Valve Repair Services

Puffer-Sweiven•Houston, TX

3d•Onsite

About The Position

Puffer-Sweiven, a leader in equipment and services for process control, automation, safety, and reliability for over 80 years, is seeking a Quality Manager to strengthen its enterprise-wide quality culture. This role will provide technical leadership and shop-floor quality support, oversee inspection activities, ensure process and product quality assurance, lead investigations into nonconformances, and manage documentation and compliance. The Quality Manager will also provide leadership, collaboration, and communication to their team and stakeholders, promoting a culture of quality and continuous improvement.

Requirements

5+ years of experience in valve repair, quality control, or related technical field.
2+ years in a supervisory, inspection, or quality leadership role.
Hands-on experience with PRVs, control valves, and/or isolation valves.
Strong understanding of inspection methods, test procedures, and repair documentation.
Familiarity with NBIC, OEM repair standards, and industrial service environments.
Ability to read and interpret technical drawings, specifications, and repair standards.
Strong communication, organizational, and leadership skills.
High attention to detail and strong documentation discipline.
Proficiency with QMS/ERP systems and quality documentation tools.

Nice To Haves

Bachelor’s degree in Mechanical or Chemical Engineering
Experience supervising inspectors or leading technical teams.
Familiarity with ISO 9001 requirements.
ASQ certifications (CQI, CQT, or similar).
Experience with Emerson/Fisher or other major valve OEMs.

Responsibilities

Provide hands-on technical guidance in teardown, inspection, testing, calibration, and documentation.
Reinforce standard work, inspection criteria, and test procedures through daily shop-floor presence.
Deliver real-time feedback to improve quality, consistency, and documentation discipline.
Support technician qualification processes by validating competency against established standards.
Supervise Final Inspectors and ensure all inspections meet OEM, NBIC, and customer requirements.
Oversee final inspection activities for PRVs, control valves, and isolation valves.
Review and approve inspection records, test reports, and documentation packages.
Oversee calibration, care, and maintenance of inspection tools, gauges, and test equipment.
Provide technical support to shop, field, and sales teams.
Monitor repair workflows to identify quality risks, variation, and nonconformances.
Support in-process inspections and guide technicians on quality expectations.
Enforce consistent application of standard work, inspection criteria, and test procedures.
Collaborate with Operations and leadership to align quality initiatives with business goals.
Lead or support investigations into nonconformances, test failures, and customer complaints.
Develop and implement corrective and preventive actions to prevent recurrence.
Maintain NCR documentation, track closure progress, and support defect trend analysis.
Contribute to continuous improvement initiatives to reduce variation and improve first-pass yield.
Ensure all repair travelers, inspection sheets, and test reports are complete, accurate, and properly filed.
Maintain compliance with NBIC, OEM repair standards, and internal QMS requirements.
Support internal audits and customer/regulatory audit readiness.
Assist Sales with updates to General Customer Specification (GCS) documentation.
Provide daily direction, coaching, and performance feedback to Final Inspectors.
Maintain strong communication with management, technicians, OEM partners, and external stakeholders.
Report quality metrics, inspection performance, and compliance status to senior leadership.
Promote a culture of quality, accountability, and continuous improvement.
Travel to company locations and customer sites as needed for technical support.