Senior Manager, RCI Human Resources

Royal Caribbean Cruises Ltd•Miami, FL

1d•Onsite

About The Position

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. The Royal Caribbean Group’s RCI HR Shipboard Team has an exciting career opportunity for a full time Senior Manager, RCI Human Resources reporting to the Senior Director, HR RCI Shipboard. The position is onsite and based in Miami, Florida. Position Summary: The Senior Manager, RCI Human Resources—reporting to the Senior Director, RCI Shipboard Human Resources—is a strategic HR leader and culture ambassador who partners across ship and shore to strengthen The ROYAL WAY, elevate engagement, and activate talent through scalable programs and clear accountability. This role is ideal for leaders who thrive in cross-functional environments, influence without authority, and translate crew feedback into practical actions that improve the onboard employee experience.

Requirements

Bachelor’s degree in Business or Human Resources required; emphasis in Communications, Organizational Effectiveness, and service culture preferred; Master’s degree preferred; equivalent shipboard leadership experience may be considered
7–10 years of experience in HR, guest experience, or communications
Experience in a shoreside role supporting shipboard teams preferred
Proven management or consulting experience in a dynamic, highly complex global environment; strong understanding of brand culture; shipboard experience preferred
Demonstrated track record delivering strategic work with partners at all levels—from senior leaders to individual contributors
Experience serving as hiring manager and selecting leaders through structured interview and assessment practices
Excellent written, verbal, and executive communications skills
Self-starter with strong judgment, creativity, and decision-making ability
Strong organization, project management, and problem-solving skills in cross-functional environments
Skilled in communications planning and writing across formats (announcements, statements, press releases, articles, broadcast messages, letters, and more)
Ability to design meaningful, inspiring culture and brand experiences
Proficient with common communications, presentation, and survey tools
Protects confidentiality without exception; exercises sound judgment
Detail-oriented; able to manage multiple projects and deadlines simultaneously
Budget management experience

Responsibilities

Lead HR workstreams for fleetwide HR initiatives—align scope, roles, and timelines; drive on-time delivery and measurable outcomes with Sr HRBPs and Operations partners
Own the Crew Listening Strategy (Crew Matters and other surveys)—manage communications, onboard execution, and follow-through; set expectations and hold shipboard leaders accountable for ship-owned actions
Analyze crew feedback and people KPI trends; partner with Operations leaders and COEs to prioritize actions, remove barriers, and track sustained improvement
Lead, coach, and develop Traveling Crew Admin Managers to deliver consistent crew service, compliance, and core HR processes fleetwide
Champion talent acquisition and for HR leader roles, serving as hiring manager and driving selection
Own fleetwide HR Manager rotation planning and shipboard HR talent placement, balancing business needs, development opportunities, and operational continuity across the fleet
Mobilize shared services, communications, and partner teams to execute cross-functional initiatives at scale
Lead change management for enterprise initiatives—drive adoption, readiness, and clear communications from launch through sustainment
Perform other job-related duties as assigned, consistent with business needs