Senior Manager Rail Operations
About The Position
Hallcon is a transportation and infrastructure services company serving clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks, and more. Hallcon provides essential services spanning multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance. The Role: Are you passionate about client service and ready to lead a collaborative, dynamic team? We are looking for an experienced client operations manager in Bedford Park to partner with and lead nationally distributed client and field operations teams. Equipped with pragmatic transportation/logistics operations experience, ideal candidates will demonstrate a strong mix of hands-on leadership, data-driven performance, and field team development.
Requirements
- 6+ years management experience in transportation/logistics, including collaboration with operations centers
- Hands-on experience leading, developing, and cultivating field operations teams comprised of 5-10 team members
- Demonstrated track record in leading client operations teams, client relationships, and management team updates
- Proven client service and project management skillsets
- Experience driving results across distributed, multi-state operations teams
- Successful track record working in unionized environments
- Strong project management skills and proven ability to drive daily/weekly outcomes and milestones
- Solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
- Proficiency with analyzing data and metrics using Microsoft Excel
- Understanding of state/federal DOT and railroad-specific regulations
- Strong written and verbal communication, problem-solving skills
- Asserts ownership for projects and assigned activities, meets deadlines
Nice To Haves
- Experience using Microsoft Power BI dashboards or similar analytics platforms is a plus
- Bachelor's degree preferred
Responsibilities
- Cultivate and maintain strong relationships with key corporate railroad clients, including operations executives and stakeholders
- Manage and own key client books of business, including safety, service level metrics, and profit levers
- Mentor and develop field operations managers to successfully run client operations, inspiring engagement, leadership, and follow-through for dispersed field teams
- Recommend, monitor, and optimize performance metrics
- Recommend resource utilization and client process improvement opportunities
- Proactively manage, avoid, and resolve service opportunities or challenges
- Manage complex operational deployments and projects to optimize driver, fleet, and operational resources
- Lead client operations discussions and strategic outcomes
- Actively identify process improvement opportunities and recommendations
- Collaborate effectively with client, executive, and field team members
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
