Senior Manager, Quote to Cash Innovation

Salesforce•Vancouver, BC

23h

About The Position

Salesforce is hiring a Senior Manager on the Quote to Cash Innovation team to lead large-scale initiatives on behalf of Quote to Cash. This role involves critical thinking and working on complex, visible projects. As a member of the broader Product to Cash organization, responsibilities include making functional and architectural decisions, program management, and enhancing back-office processes, particularly in the consumption selling model space, to expand capabilities and improve processes.

Requirements

4+ years of experience related to Configure Price Quote, Contract Lifecycle Management, Product & Pricing Operations and Order Management processes and systems
3+ years of project management experience
3+ years of experience with Salesforce products
Excellent interpersonal skills; ability to articulate verbally and in writing; willingness to appropriately debate difficult issues; ability to think quickly
Ability to excel in a fast-paced environment delivering accuracy while managing to deadlines where adaptability is imperative
Capacity to identify and understand broader business and financial issues from an end-user’s perspective
Experience successfully juggling multiple projects and tasks concurrently
Extreme attention to detail with an ability to work independently and demonstrate initiative

Nice To Haves

Exposure to SaaS and Consumption based offerings
Working knowledge of process documentation software
Working knowledge of project management tracking solutions
Exposure to enterprise level, transformational projects

Responsibilities

Represent Quote to Cash Strategy and Operations teams on large scale internal projects
Act as a subject matter expert for Salesforce internal Quote to Cash systems and processes
Design business process and work with technology teams to develop necessary capabilities needed in Salesforce’s Quote to Cash systems
Create and maintain project plans, drive progress, maintain issue and risk logs, manage and escalate issues
Deliver status updates to impacted executives and relevant stakeholders for key strategic initiatives
Engage with cross-functional teams to guide project activities resulting in final solutions that delight our internal customers
Develop, document and maintain a repository of relevant Quote to Cash business rules and process flows
Collaborate with internal users to obtain feedback on improving systems/processes and working with technology to deliver requests
Work with training & engagement specialists to create training materials to ensure successful change management results
Ad-hoc reporting and research activities as project needs dictate
Lead and coach business analyst(s) in crafting business requirements and process flows