Senior Manager, Quality

Brother International Corporation•Bartlett, TN

2d•Onsite

About The Position

The Senior Manager, Quality position oversees the activity and results for the Quality Assurance Team. The position supports end-to-end product quality oversight at 3 DCs (Distribution Centers). The position also manages quality control over our re-manufacturing and refurbishment lines (Toner Cartridges, Printers, etc.) as well as finished goods at the warehouses. The role creates an environment of collaboration and respect among various departments throughout the warehouse. Using strong communication skills, key metrics, and lean tools, this role builds new processes and cost-down solutions for the company, as well as provides the necessary performance management opportunities for employees.

Requirements

Bachelor's Degree Business, Supply Chain, Logistics, or similar experience
Minimum 8 years
Experience managing the quality assurance function for an organization
Experience working with cross-functional teams
Experience leading process improvement initiatives in an operations and service environment
Experience performing analysis of data and various complex business processes using lean tools in a production or warehouse environment
ASQ CMQ/OE Certification
Six Sigma Green or Black Belt
MS Office Suite (Word, PowerPoint, Outlook, Excel)
Strong communication (written and verbal) and presentation skills
Ability to build relationships with internal and external stakeholders
Ability to manage projects with diverse teams
Strong organizational and time management skills; attention to detail and follow-up skills
Problem solving and critical thinking skills
Self-motivated with the ability to work independently and within a team environment
Leadership skills including constructive feedback (delivering and receiving), ownership, accountability, and team orientation (commitment task, versatility)
Outstanding customer service skills and dedication to providing exceptional customer care
Ability to adapt well to change and successfully adjust priorities as needed

Responsibilities

Provide overall leadership and support to quality shared service activities for Brother International Corporation (BIC) and Brother Industries (BIUS) operations
Manage and monitor staff to ensure all quality standards are met in production, refurbishment, processes, and overall outputs
Plan quality assurance shared service staffing needs and allocation requirements to support business needs
Manage and assist with the development of quality assurance processes and procedures, process audits, as well as recognizing continuous improvement initiatives
Lead the development of quality assurance processes and procedures, process audits, as recognition of continuous improvement initiatives
Drive the implementation and use of robust quality assurance tools, including SPC (Statistical Process Control), Six Sigma, and root cause analysis to identify and address quality issues
Lead staff and participate in the proactive review of non-conformance reduction initiatives
Collaborate with Manufacturing and Distribution leadership to proactively build quality into operations processes to reduce reliance on reactive end of line checks
Provide thoughtful input to help drive down production and supplier non-conformance through collaborative actions for both long-and short-term solutions
Define key performance indicators that provide insights on quality deliverables, efficiency of testing processes, and overall health of the team
Maintain required ISO 9001:2015 certification
Drive problem solving for key quality issues using lean six sigma methodologies
Develop & execute quality tools, processes, projects with influencing manufacturing teams to improve product quality
Deliver improvements to the bottom line through Product failure improvement
Manage the product item master and pallet configurations in SAP
Responsible for product moving in & out of inventory QI hold and resolution.
Lead the warehouse quality processes for compliance customer service improvement
Drive continuous improvement and align with overall corporate objectives
Analyze current product quality processes, procedures and analytics using lean tools
Utilize data and analysis tools to identify opportunities for improvement and informed decision-making processes
Translate data insight into actionable recommendations for continuous improvement
Monitor and audit processes, materials, and product testing against established standards, identifying deficiencies and developing solutions to ensure robust quality processes.
Provide guidelines for the implementation of quality agreements and compliance with key quality systems.
Optimize inspection processes to comply with existing and/or newly established requirement
Ensure all quality assurance processes comply with internal policies and external regulatory requirements, including ISO, and other applicable standards
Conduct internal audits and inspections to assess compliance with quality standards and industry regulations
Maintain effective communication with Parent Company in Japan as necessary and oversee product rework and/or corrections when needed
Manage the formulation of business plans, including setting targets and performance indicators as it pertains to QA and its responsibilities
Develop Quality Assurance operations, staffing, and business solutions that provide cost down opportunities while increasing quality
Create and maintain accurate budgets and forecasts for Toner Recovery activities