Senior Manager - Quality Systems & Education

Mayo Clinic • Rochester, MN

10h • Onsite

About The Position

This position will work 100% on-site in Southaven, Mississippi. MCL Operations is highly regarded as the benchmark for excellence within the reference laboratory industry. MCL goes to market as a differentiated provider and leans heavily on the efficacy of those areas within the control of MCL Operations. MCL Operations serves as the functional link that enables MCL strategy execution in highly competitive markets. Turn-around-time, customer service, global logistic network and transportation management, specimen accessioning and distribution, specimen collection capabilities, management of remote on-site specimen processers, and management of field-based service representatives are critical to MCS business units and are directly controlled by MCL Operations. The Senior Manager–Operations-MCL coordinates with the Director-Operations-MCL for the planning, budget, FTE, capital, and performance metrics for operational support of each MCL business unit. Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCL Operations in alignment with business and department objectives. Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems. Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration. Regulates staffing in accordance with fluctuating workload. Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications. Performs duties independently and initiates judgment in handling a variety of management issues. Domestic and/or international travel required. This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this role. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program. This position is a limited-tenure role intended to support the formation, launch, and stabilization of a new company and laboratory. As the organization matures, the role is expected to transition to a permanent infrastructure position within a separate company operating independently from Mayo Clinic Laboratories.

Requirements

• A bachelor's degree and a minimum of six years of operational management experience; or, a master’s degree and a minimum of three years of operational management experience are required for this position.
• Acceptable degree disciplines include business, organizational leadership, logistics and supply chain management, engineering, information technology, health care administration, medical laboratory science or equivalent, biology, chemistry, or related field.
• Operational management experience must include a demonstrated ability to work collaboratively with internal (physician, scientist, administrative, supervisory, and allied health staff) or external client stakeholders.
• Must have excellent organizational, human relations, decision-making and problem-solving capabilities as well as excellent presentation and communication skills.
• Must have ability and confidence to effectively function independently, be a self-starter, and a team player.
• Must have led direct reports in previous positions.
• Must be capable of effectively presenting to internal and external groups.
• Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within multi-functional environments while adhering to Mayo Clinic and MCS policies and procedures.

Nice To Haves

• Master's degree preferred.
• Experience with large and complex customer service, domestic and global logistics, or field-based service teams is preferred.
• Operational experience within an external-facing business entity competing in a highly competitive market is preferred.

Responsibilities

• Coordinates with the Director-Operations-MCL for the planning, budget, FTE, capital, and performance metrics for operational support of each MCL business unit.
• Responsible for the operational excellence and execution of operational plans of assigned staff and processes within MCL Operations in alignment with business and department objectives.
• Serves as a key member of the leadership team with a primary focus on planning and implementation of policies and systems.
• Facilitates project management while leading a multidisciplinary team including financial analysis, problem solving, and team collaboration.
• Regulates staffing in accordance with fluctuating workload.
• Partners in the support of department/division and institutional projects, staff recruitment, policy implementation, and serves as a primary resource for issues and communications.
• Performs duties independently and initiates judgment in handling a variety of management issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior