Senior Manager, Quality Engineering

The Subway HR Team•Shelton, CT

2d•Onsite

About The Position

We are Subway Headquarters! A dedicated team of professionals supporting thousands of franchisees around the globe. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it. We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what’s next. The Senior QE Manager establishes and leads the quality engineering discipline across all Guest Engineering teams — Mobile, Web, Middleware, MarTech, and Merchandise. You own the overall quality strategy, build and manage a team of SDETs and QEs (FTE and staff augmentation), and are accountable for release quality, test automation maturity, and the QE organization's career development. This is a foundational leadership role that will define how quality is practiced at Subway's digital engineering organization, reporting directly to the VP of Guest Engineering.

Requirements

Hands-on background in test automation — framework design, CI/CD integration, and test environment management — with sufficient technical depth to mentor and credibly lead senior SDETs.
Familiarity with mobile (React Native / iOS / Android), web (Next.js / React), and API/serverless testing disciplines across multiple surface types.
Experience evaluating, selecting, and standardizing QE tooling across a multi-team engineering organization.
Comfort with CI/CD pipelines (Azure DevOps preferred) and quality gate design, including automated test integration and release readiness reporting.
Ability to translate quality metrics and test coverage data into risk assessments and business-facing release recommendations.
Demonstrated experience building QE organizations: hiring, team structure, culture, and career development — including management of staff augmentation alongside FTE.
Strong cross-functional communication; able to translate quality risk into business impact for non-technical stakeholders and executive audiences.
Track record of establishing shift-left quality practices and driving adoption across engineering teams that own their own delivery.
Collaborative leadership style — proactive in building relationships with peer Development Managers, product partners, and the VP of Guest Engineering.
Comfortable operating in ambiguity and building structure where none exists; this is a net-new function being stood up from the ground.
8+ years in quality engineering, with 3+ years in a QE management or director-level role leading cross-functional teams.
Proven track record managing a team of SDETs and QEs across multiple engineering squads, including both FTE and staff augmentation resources.
Hands-on background in test automation sufficient to provide technical credibility with and effectively mentor senior SDETs.
Experience standing up or significantly scaling a QE function within a product engineering organization.
Demonstrated success integrating quality practices into agile delivery cycles across mobile, web, and API/backend surface types.
Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

Nice To Haves

Experience in a QSR, retail, or consumer-facing digital commerce environment.
Familiarity with performance and load testing practices for high-volume consumer platforms.
Background working alongside nearshore or offshore staff augmentation QE teams.
Experience with accessibility testing (WCAG 2.1) across mobile and web surfaces.
ISTQB certification or equivalent quality engineering credentials.

Responsibilities

Define and own the cross-team quality strategy: test automation standards, coverage targets, shift-left practices, and release readiness criteria across all Guest Engineering delivery teams.
Build, lead, and develop a team of SDETs and QEs across Mobile, Web, Middleware, MarTech, and Merchandise; conduct 1:1s, set performance expectations, and drive skill development.
Partner with Development Managers and the VP to integrate quality practices into delivery planning; represent QE in sprint reviews, roadmap planning, and production incident retrospectives.
Own QE tooling and infrastructure: evaluate and standardize test frameworks, CI/CD quality gates (Azure DevOps), and test environment strategy across teams.
Lead hiring for the QE function: own job description creation, technical screen design, and onboarding for both FTE and staff augmentation QE/SDET resources.