Senior Manager, Psychiatric Operations

BetterHelp

9d•$140,000 - $170,000•Remote

About The Position

BetterHelp is the world's largest online therapy service, aiming to make mental health care more accessible. As the Senior Manager of Clinical Psychiatric Operations at BetterHelp, you will join a diverse team dedicated to expanding access to therapy. This role is at the intersection of clinical excellence, provider operations, quality assurance, compliance, and product innovation. You will help shape how psychiatric care is delivered at scale through technology, ensuring quality, safety, and regulatory compliance. The ideal candidate is an experienced psychiatric clinician who understands direct patient care and the potential of technology to improve mental healthcare access. You should be comfortable consulting on complex clinical situations, analyzing operational data, improving processes, collaborating with cross-functional stakeholders, and coaching team members. This role is for someone who thrives in fast-paced environments, embraces ambiguity, and is excited by the opportunity to build and scale psychiatric operations.

Requirements

Active, unrestricted Psychiatric Mental Health Nurse Practitioner (PMHNP) license in good standing.
Minimum 5 years of post-licensure clinical experience providing psychiatric assessment, diagnosis, and medication management.
Demonstrated leadership, supervisory, or management experience.
Strong understanding of psychiatric prescribing practices, risk assessment, documentation standards, and clinical quality management.
Experience investigating or resolving complex clinical, quality, compliance, or provider performance concerns.
Strong analytical and problem-solving skills with the ability to make data-informed decisions.
Excellent written, verbal, and presentation skills.
Ability to effectively collaborate with clinical, operational, legal, product, and executive stakeholders.
Comfortable working in a fast-paced, high-growth technology environment.
Demonstrated ability to manage competing priorities and drive projects to completion.
Passion for improving access to high-quality mental healthcare through innovation and technology.
Ideally located or licensed in AL, GA, IN, MO, MS, NC, OH, TN, TX

Nice To Haves

Experience delivering psychiatric services via telehealth preferred.
Experience supporting or supervising other psychiatric providers.
Experience in healthcare operations, quality assurance, utilization management, or clinical leadership roles.
Experience working with large provider networks or digital health organizations.
Familiarity with state and federal telehealth and prescribing regulations.
Experience supporting AI-enabled healthcare initiatives or healthcare technology products.
Previous experience with UpLift or other similar virtual care platforms.

Responsibilities

Lead a team who conducts audits and reviews of provider activity and clinical documentation as needed.
Lead psychiatric quality assurance initiatives and support investigations involving provider performance, prescribing concerns, documentation quality, and regulatory compliance.
Provide actionable, constructive, and clinically informed feedback to psychiatric providers.
Partner closely with Legal, Compliance, Credentialing, and Patient Safety teams to ensure adherence to applicable regulations and professional standards.
Stay current on evolving telehealth, prescribing, and psychiatric practice regulations and communicate relevant changes throughout the organization.
Develop strong relationships with providers to improve engagement, satisfaction, retention, and platform success.
Identify trends impacting psychiatric providers and recommend operational improvements.
Directly manage and develop Psychiatry Operations team members, including Clinical Operations Managers, Quality Assurance Specialists, and Psychiatry Support Specialists.
Establish team priorities, workflows, performance expectations, and operational goals.
Coach and mentor team members through complex clinical and operational scenarios.
Foster a culture of accountability, collaboration, innovation, and continuous improvement.
Support workforce planning, hiring, onboarding, and development as the Psychiatry Operations function scales.
Monitor key performance indicators, quality metrics, provider engagement data, and operational trends to identify opportunities for improvement.
Use data-driven decision making to optimize provider experience, member outcomes, and operational efficiency.
Lead or contribute to strategic initiatives involving psychiatric care delivery, provider support, quality assurance, and risk mitigation.
Help develop scalable operational processes to support future growth and expansion of psychiatric offerings.
Serve as a clinical subject matter expert for psychiatric care delivery and medication management workflows.
Collaborate with Product, Engineering, AI, and Clinical Operations stakeholders to identify opportunities for platform enhancements.
Provide clinical guidance on new products, tools, workflows, and technology initiatives impacting psychiatric providers and members.
Support implementation and adoption of new technologies, including AI-enabled workflows and quality initiatives.
Collaborate with Marketing, Communications, and Public Relations teams as needed.
Participate in provider-facing webinars, training events, educational content, and media opportunities.
Represent BetterHelp's commitment to safe, ethical, and accessible psychiatric care.
Maintain a small caseload of psychiatric clients on the platform (approx 2-3 clinical hours per week) to understand the lived experience of our providers.
Support insurance and payer-related quality initiatives as BetterHelp expands its healthcare offerings.