Senior Manager, Provider Partnerships

WelbeHealth•Los Angeles, CA

21h•Hybrid

About The Position

This role will be overseeing our Southern California WelbeHealth Markets - Some travel will be required for the role At WelbeHealth, we serve our communities’ most vulnerable seniors through shared intention, pioneering spirit, and the courage to love. These core values and our participant-focus lead the way no matter what. The Senior Manager, Provider Partnership is accountable for overseeing daily operations while mentoring and coaching a team, fostering their professional growth, and ensuring their success in driving provider engagement and operational excellence. The Senior Manager, Provider Partnership plays a critical role in local strategy development, identifying opportunities to enhance our provider network’s performance and foster deeper mission alignment. This role is instrumental in building infrastructure and designing/refining robust processes that streamline workflows, improve efficiency, and equip their team with the tools they need to thrive. Collaboration with internal departments is critical to enable our aligned provider networks to deliver timely medical services to frail seniors across multiple geographies.

Requirements

Bachelor’s degree in relevant field; professional experience may be substituted
Minimum of five (5) years of progressive experience in provider relations, network management, or health plan operations/account management in a complex healthcare environment
Minimum of two (2) years of direct team management experience, with a demonstrated ability to manage and mentor a small to mid-size team remotely
Demonstrated ability to design, implement, and optimize operational processes and infrastructure to improve team efficiency and effectiveness
Demonstrated ability to build trust-based relationships with a diverse group of internal and external stakeholders
Track record of reliably managing complex processes to on-time completion

Responsibilities

Directly oversee, recruit, onboard, and develop a high-performing team, providing ongoing, hands-on coaching, mentorship, and performance feedback to enhance skills, and ensure professional growth
Identify, design, and implement scalable processes, workflows, and tools to optimize team effectiveness and streamline provider onboarding, training, and ongoing relationship management - this includes creating and updating training materials, standard operating procedures, and best practice guides
Proactively analyze operational gaps and develop innovative solutions to improve efficiency, accuracy, and provider satisfaction
Collaborate with senior leadership to develop and refine the overarching provider partnership strategy, aligning with organizational goals and participant needs
Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for the team and the overall provider network
Act as an escalation point for complex provider relationship challenges, supporting the team in resolving difficult issues and maintaining positive partnerships, as well as occasionally conduct field visits with the team to provide direct coaching, observe processes, and support critical provider meetings
Build strong, collaborative relationships with internal departments (e.g., Clinical Operations, Utilization Management, Claims, Contracting, PACE Center Leadership) to ensure seamless communication, workflow integration, and alignment in supporting our provider network