Senior Manager, Project Management

CVS Health•Work At Home-Florida, FL

1d•$75,400 - $165,954

About The Position

Responsible for leading delivery and execution within Plan Sponsor Services (PSS) for Government Programs, with a focus on Enrollment, Billing, and Correspondence capabilities. This role manages cross-functional teams operating within a Scaled Agile Framework (SAFe) to deliver compliant, scalable, and efficient technology solutions that support business operations and enhance member experience. Partners closely with business and technology stakeholders to translate strategic priorities into actionable plans and ensure successful execution of initiatives impacting enrollment, billing or correspondence related systems.

Requirements

5+ years of experience leading teams or major initiatives, including direct or matrixed team members
Demonstrated ability to deliver complex projects in Agile or SAFe environments
Knowledge of Government Program processes, particularly Enrollment, Billing, and/or Correspondence
Familiarity with State and Federal regulations and operational requirements
Experience with application development lifecycle, system implementations, and release processes
Ability to work across business and IT teams to deliver solutions
Strong problem-solving and analytical skills
Effective stakeholder communication and collaboration
Program and project management capabilities
Ability to drive execution and manage competing priorities

Nice To Haves

Experience within Plan Sponsor Services or Government Programs operations
Experience supporting Enrollment, Billing, or Correspondence platforms
Familiarity with Oracle databases and/or PL/SQL
Experience working with vendor platforms or system integrations
Background in operations, reporting, or correspondence processes

Responsibilities

Performs or supports various roles within a scrum team, such as Product Owner or Lead Analyst
Leads delivery of complex initiatives within a SAFe environment, ensuring alignment with business priorities and regulatory requirements
Translates strategic objectives into actionable plans, user stories, and delivery roadmaps
Manages program execution, including timelines, risks, dependencies, and issue resolution
Coordinates across upstream and downstream systems to ensure end-to-end delivery outcomes
Manages and develops a team of direct and indirect reports
Provides coaching, guidance, and performance management to drive team effectiveness
Fosters a culture of accountability, collaboration, and continuous improvement
Supports career development and skill growth across team members
Oversees day-to-day system support activities, including issue triage, defect management, and production support coordination
Identifies process inefficiencies and drives improvements across enrollment, billing, and correspondence workflows
Ensures adherence to operational processes, including release management and change governance
Supports implementation and configuration activities in coordination with engineering teams
Partners with business teams, product owners, analysts, and technology teams to align on requirements and priorities
Communicates status, risks, and outcomes to stakeholders in a timely and transparent manner
Facilitates cross-team coordination to resolve dependencies and drive decision-making
Supports integration of vendor or third-party solutions as needed