Senior Manager, Project Management & Operations

Medecins Sans Frontieres (Doctors Without Borders) - United States•New York, NY

1d•$101,769 - $152,653•Hybrid

About The Position

Doctors Without Borders/Médecins Sans Frontières (MSF) is an independent international organization that provides medical care to the people who need it most. The organization cares for people affected by conflict, disease outbreaks, disasters, and social exclusion in more than 70 countries. MSF offers medical humanitarian assistance solely based on need, regardless of race, ethnicity, religion, or politics. Our international project teams include medical, logistical, and administrative staff, most of them hired locally and working with their own communities. Our actions are guided by medical ethics and the principles of independence, impartiality, and neutrality. We also bear witness and speak out about the experiences of our colleagues and patients. MSF USA is one of 24 sections supporting the global movement, primarily through staff recruitment, fundraising, advocacy, and communications. We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission. Role Overview The Senior Manager, Project Management & Operations, Integrated Channel Marketing (ICM) serves as a senior operational leader responsible for the design, governance, and delivery of project management systems and practices that enable complex, cross‑departmental initiatives across MSF USA. The role owns and matures organization-wide project management infrastructure, tools, templates, and governance models that shape how work is planned, sequenced, and delivered across teams with a focus on fundraising and marketing deliverables. In addition to overseeing the delivery of intermediate-to-complex, medium‑ and long‑term initiatives, the role functions as an operational integrator across Development and partner departments, aligning stakeholders, managing interdependencies, and mitigating delivery risk. The role carries an organization-wide dependency, where delays or gaps would directly affect cross-departmental, revenue‑critical fundraising initiatives. To sustain delivery at scale, the role provides operational leadership and supervision to project management support, staff, and partners.

Requirements

Minimum 7 years of successful fundraising experience
Minimum 2 years of staff management experience.
Minimum 5 years of project management experience and demonstrated ability to effectively manage complex projects
Experience with digital project management software, such as Asana, Trello, Workfront, or similar tools.
Excellent time management and organizational skills.
Keen attention to detail with ability to track multiple projects at one time.
Ability to work with a minimum of supervision.

Nice To Haves

PMP Training or Certification preferred; but not required
Experience with non-profits

Responsibilities

Lead organization-wide project management systems and governance, including enterprise administration of Asana, by designing and continuously improving shared workflows, templates, and automations that enable consistent, scalable delivery of Integrated Channel Marketing and cross‑departmental initiatives.
Own end‑to‑end delivery of a portfolio of intermediate to complex, medium‑ and long‑term initiatives by aligning stakeholders, sequencing interdependent work, and coordinating internal teams and external agencies to deliver revenue‑critical outcomes.
Provide senior operational leadership by identifying and managing cross‑departmental delivery risks, issues, and dependencies, making informed trade‑offs and advising stakeholders to maintain momentum in complex and ambiguous environments.
Strengthening organization-wide project management capability by embedding scalable systems, standards, and ways of working that drive continuous improvement in planning, accountability, and delivery effectiveness, for improved marketing and fundraising outcomes.
Provide direct supervision to the Integrated Channel Marketing Analyst and functional leadership to ICM agency project managers by setting delivery standards, reinforcing governance, and ensuring consistent execution across internal and external teams.