(USA) Senior Manager, Program Management - Seller Defect Reduction
About The Position
The Senior Manager, Program Management – Seller Defect Reduction, leads the execution of multiple business initiatives related to reducing friction in the Market seller experience. This role involves building scalable systems and driving cross-functional collaboration to identify, triage, and remove friction and obstacles impacting Walmart’s Sellers. The position also focuses on developing team capabilities through coaching and mentoring while promoting adherence to company policies and ethical standards. By leveraging data-driven insights and fostering effective communication with stakeholders at multiple levels from (Manager to SVP), the Senior Manager advances process improvements and supports organizational objectives to enhance overall business performance and customer experience. About the team: The team focuses on enhancing the global Seller Experience by leveraging advanced research, analytics, and defect reduction strategies. Collaborating with leadership and cross-functional partners, they develop strategic solutions to address complex business challenges. Managing multiple projects, the team uses data-driven insights to guide decision-making and improve customer experience. Emphasizing continuous improvement, coaching, and accountability, they foster a culture of learning. Their efforts support business growth by delivering clear recommendations aligned with organizational goals, promoting operational excellence across the Seller Experience.
Requirements
- Proven expertise in defect reduction program management with the ability to drive multiple business plans and projects to successful completion.
- Strong leadership skills to mentor, develop, and build high-performing, collaborative teams.
- Excellent decision-making and problem-solving capabilities to remove obstacles and adjust plans based on performance metrics.
- Effective communication skills to engage stakeholders, educate leadership, and align cross-functional teams.
- Experience in process improvement, gap analysis, and implementing best practices to enhance efficiency and cost-effectiveness.
- Ability to analyze data, evaluate program performance, and recommend actionable changes.
- Commitment to ethical standards, integrity, and fostering a positive work environment.
- 2 years’ experience leading cross-functional teams.
- 3 years’ experience using intermediate functionality of Microsoft Office.
- Bachelor's degree in Business, Human Resources, or related field and 4 years’ experience in project management, compliance, operations management, or related area OR 6 years’ experience in project management, compliance, operations management, or related area.
Nice To Haves
- Managing a budget, profit and loss statement, or relate financial process
- Master’s degree in Business Administration or related field like (not limited to) project management, compliance, operations management, or related area
- Project Management Certification
Responsibilities
- Scale and lead rapid defect reduction program
- Lead execution of multiple business plans by identifying needs, setting priorities, and removing obstacles to optimize performance.
- Develop and communicate program strategies, ensuring alignment with company goals and stakeholder expectations.
- Supervise and mentor associates, fostering team development through coaching, feedback, and performance evaluations.
- Drive continuous improvement by analyzing program performance, recommending adjustments, and implementing best practices.
- Collaborate cross-functionally to resolve critical issues, support decision-making, and enhance customer experience.
- Promote adherence to company policies, ethics, and standards while supporting a positive and productive work environment.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
