Senior Manager, Professional Services

Thomson Reuters • Eagan, MN

9d • Hybrid

About The Position

Looking to take your leadership career in professional services to the next level? Interested in a role where you'll operate as a strategic partner, leading delivery teams that implement e-document and e-invoicing solutions for a portfolio of global customers? This could be the opportunity for you. Thomson Reuters is seeking a Senior Manager of Professional Services to lead the Pagero Delivery Projects function within our ONESOURCE Pagero Professional Services organization. In this senior leadership role, you will own one of three client project portfolios, overseeing the successful delivery of complex implementation projects across up to three markets or a single continuous transaction control (CTC) jurisdiction. You will partner closely with Professional Services leadership and centralized Solutions teams to ensure our customers receive the right value, services, and outcomes at every stage of their journey. This role reports directly to the Vice President of Pagero Professional Services. This is an excellent opportunity for a commercially minded, customer-focused leader with deep experience in professional services delivery. You'll supervise four frontline managers who lead Implementation Consultants, Implementation Specialists, and Project Managers—around 50 professionals in total—mentoring them to build a world-class delivery organization for e-documents. Combining strong financial acumen with a passion for operational excellence, you'll drive portfolio performance, standardize best practices, and lead organizational change that supports our ambitious growth plans. About the Role As Senior Manager of Professional Services (Pagero Delivery Projects) at Thomson Reuters, you will: Take overall ownership of a global client project portfolio, leading teams in designing and implementing projects that help customers successfully deploy Pagero-based solutions. Partner with Sales and Global Compliance & Reporting leadership in pre-sales activities, including detailed project planning, solution scoping, and product demonstrations, to support new business opportunities. Lead and oversee project planning across your portfolio, ensuring clear objectives, detailed timelines, and robust resourcing to deliver against agreed scope, budget, and success criteria. Implement and manage Objectives, Key Results (OKRs), and strategies that drive growth, customer value, and efficient delivery across your team. Oversee financial and operational performance for your portfolio, including forecasting, budgeting, reporting, capacity planning, and key performance indicators (KPIs). Lead the prioritization, qualification, and intake of new projects, ensuring that delivery commitments are realistic, achievable, and aligned with strategic priorities. Provide regular performance updates and insights to the Vice President and within defined governance structures, recommending and executing corrective actions where needed. Coach, mentor, and develop people managers, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement. Ensure competencies and capacity within your team align with demand forecasts, proactively planning hiring, training, and development initiatives. Establish and champion standardized processes, tools, and best practices for managing and executing projects across your portfolio. Drive continuous improvement in project execution, identifying opportunities to enhance quality, efficiency, and customer satisfaction. Collaborate closely with centralized Solutions teams to support account teams throughout the customer journey, from presales through implementation and ongoing value realization. Build strong, strategic relationships with stakeholders across Regulatory Affairs, Country Launch, Product, and other Pagero-related functions to ensure aligned, end-to-end delivery. Lead and support organizational change initiatives that strengthen our delivery capabilities and position Thomson Reuters as a trusted partner for e-document and compliance solutions. About You You're a fit for the role of Senior Manager of Professional Services at Thomson Reuters if your background includes: A Bachelor's degree in a related field such as system integration, IT, or project management. 9+ years of experience in a related domain (e.g., professional services, software delivery, consulting, or IT project management). 7+ years of people leadership experience, including managing managers and leading high-performing teams. 7+ years of experience in project management, professional services delivery, software development, or consulting, ideally in a B2B environment. A proven track record of successful Business-to-Business (B2B) deliveries, particularly in complex, multi-stakeholder environments. Strong knowledge of Pagero solutions or comparable e-invoicing / e-document / compliance platforms, and how customers use them in Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes. Experience with automation and compliance of business transactions across P2P/O2C, and a deep understanding of customers' end-to-end business processes and needs. Extensive experience working with customers and senior stakeholders to deliver value, with excellent client relationship management and influencing skills. Outstanding communication and presentation skills, with the ability to translate complex business needs into clear solutions, business proposals, and operational plans. Demonstrated ability to develop and implement new or evolving standards and practices, leveraging lean thinking and continuous improvement. Strong analytical skills, including the ability to translate business strategy into executable, measurable operational plans. Experience building and executing clear business plans in close collaboration with cross-functional and business leadership. Proven ability to identify opportunities, build long-term relationships, and drive growth within existing and new customer accounts. A track record of innovative, self-starting behavior, persistence in the face of obstacles, and comfort operating in ambiguous environments. Results-oriented mindset with a relentless focus on delivery, quality, and customer outcomes. Excellent negotiation, complex problem-solving, and conflict management skills. Ability to understand and interpret key trends and dynamics within target industries relevant to Pagero and e-document solutions. Fluency in spoken and written English.

Requirements

• A Bachelor's degree in a related field such as system integration, IT, or project management.
• 9+ years of experience in a related domain (e.g., professional services, software delivery, consulting, or IT project management).
• 7+ years of people leadership experience, including managing managers and leading high-performing teams.
• 7+ years of experience in project management, professional services delivery, software development, or consulting, ideally in a B2B environment.
• A proven track record of successful Business-to-Business (B2B) deliveries, particularly in complex, multi-stakeholder environments.
• Strong knowledge of Pagero solutions or comparable e-invoicing / e-document / compliance platforms, and how customers use them in Order-to-Cash (O2C) and Procure-to-Pay (P2P) processes.
• Experience with automation and compliance of business transactions across P2P/O2C, and a deep understanding of customers' end-to-end business processes and needs.
• Extensive experience working with customers and senior stakeholders to deliver value, with excellent client relationship management and influencing skills.
• Outstanding communication and presentation skills, with the ability to translate complex business needs into clear solutions, business proposals, and operational plans.
• Demonstrated ability to develop and implement new or evolving standards and practices, leveraging lean thinking and continuous improvement.
• Strong analytical skills, including the ability to translate business strategy into executable, measurable operational plans.
• Experience building and executing clear business plans in close collaboration with cross-functional and business leadership.
• Proven ability to identify opportunities, build long-term relationships, and drive growth within existing and new customer accounts.
• A track record of innovative, self-starting behavior, persistence in the face of obstacles, and comfort operating in ambiguous environments.
• Results-oriented mindset with a relentless focus on delivery, quality, and customer outcomes.
• Excellent negotiation, complex problem-solving, and conflict management skills.
• Ability to understand and interpret key trends and dynamics within target industries relevant to Pagero and e-document solutions.
• Fluency in spoken and written English.

Responsibilities

• Take overall ownership of a global client project portfolio, leading teams in designing and implementing projects that help customers successfully deploy Pagero-based solutions.
• Partner with Sales and Global Compliance & Reporting leadership in pre-sales activities, including detailed project planning, solution scoping, and product demonstrations, to support new business opportunities.
• Lead and oversee project planning across your portfolio, ensuring clear objectives, detailed timelines, and robust resourcing to deliver against agreed scope, budget, and success criteria.
• Implement and manage Objectives, Key Results (OKRs), and strategies that drive growth, customer value, and efficient delivery across your team.
• Oversee financial and operational performance for your portfolio, including forecasting, budgeting, reporting, capacity planning, and key performance indicators (KPIs).
• Lead the prioritization, qualification, and intake of new projects, ensuring that delivery commitments are realistic, achievable, and aligned with strategic priorities.
• Provide regular performance updates and insights to the Vice President and within defined governance structures, recommending and executing corrective actions where needed.
• Coach, mentor, and develop people managers, fostering a high-performance culture focused on accountability, collaboration, and continuous improvement.
• Ensure competencies and capacity within your team align with demand forecasts, proactively planning hiring, training, and development initiatives.
• Establish and champion standardized processes, tools, and best practices for managing and executing projects across your portfolio.
• Drive continuous improvement in project execution, identifying opportunities to enhance quality, efficiency, and customer satisfaction.
• Collaborate closely with centralized Solutions teams to support account teams throughout the customer journey, from presales through implementation and ongoing value realization.
• Build strong, strategic relationships with stakeholders across Regulatory Affairs, Country Launch, Product, and other Pagero-related functions to ensure aligned, end-to-end delivery.
• Lead and support organizational change initiatives that strengthen our delivery capabilities and position Thomson Reuters as a trusted partner for e-document and compliance solutions.

Benefits

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level