Manager, Professional Services

WellSky•Overland Park, KS

1d•Onsite

About The Position

The Manager, Professional Services is responsible for overseeing the successful deployment of our software solutions to clients. The scope of this job includes ensuring satisfaction of contractual obligations, as well as achievement of targets related to revenue, gross margin and client satisfaction. This opening is with our Blood Management Professional Services team. We invite you to apply today and join us in shaping the future of healthcare!

Requirements

Bachelor's Degree or equivalent work experience
At least 4-6 years relevant work experience
At least 0-1 years relevant management work experience

Nice To Haves

WellSky Transfusion solution experience.
Management Consulting / IT Consulting work experience.
Excellent executive presence with the ability to build relationships with client leadership, laboratory directors, transfusion services managers, and IT stakeholders.
Good understanding of blood transfusion workflows, regulatory requirements (AABB, FDA, FACT, CAP, Joint Commission), and patient safety considerations within hospital or health system environments.
Experience leveraging AI (artificial intelligence) and automation tools to improve implementation workflows, optimize resource allocation, enhance training delivery, and drive process efficiencies across consulting operations.
Strong change management capabilities, with the ability to coach consultants and guide clients through operational transitions.
Strong financial and operational acumen, including forecasting, utilization management, margin awareness, and consulting services performance metrics.

Responsibilities

Manage the day-to-day execution of client projects by ensuring tasks are completed on time, within scope, and delivered in alignment with leadership’s strategic direction.
Monitor and manage team utilization to ensure optimal productivity across projects.
Forecast revenue and utilization and partner with leadership to determine capacity planning and resource alignment that will best address project needs.
Assume the role of project sponsor and maintain regular communication with clients to provide updates, gather feedback, and surface solution-deployment escalations in order to develop and recommend resolutions for leadership review.
Contribute ideas to enhance project delivery while also driving leadership-directed process changes to improve implementation outcomes.
Build an effective team by cultivating culture, being a positive advocate for change, and coaching or training on consultant best practices.
Commitment to continuous improvement, professional development, and maintaining current knowledge of healthcare technology trends and regulatory changes.
Perform other job duties as assigned.