Manager, Professional Services Engineering

Rocket Companies

3d•$91,270 - $114,088•Remote

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Manager, Professional Services Engineering, leads a team of experienced engineers specializing in enterprise content management solutions using the Mobius application suite. This team is committed to delivering high-quality software implementations while continuously embracing opportunities for learning and development. Collaboration, within the team and across partner functions such as Sales, Support, Product Engineering, and Project Management, is key to delivering meaningful outcomes for our customers. At Rocket Software, we are deeply invested in our people. We foster an inclusive, flexible, and supportive work culture where every voice is valued, and every career can thrive. Our core values of empathy, humanity, trust, and love guide how we support each other and how we serve our customers. The ideal candidate for this role is a purpose-driven leader who creates space for diverse ideas and talents to shine. They are confident in their technical abilities and invested in deeply understanding the application stack to better connect with and support their team. This individual leads with empathy, cultivates potential, and actively creates pathways for growth, ensuring that all team members feel seen, heard, and empowered. They challenge conventional thinking in a constructive way and champion innovation, encouraging even the most seasoned team members to explore new ways of working. This leader fosters a culture of inclusion, collaboration, and continuous growth, where individuals are supported in stepping into leadership roles and building fulfilling careers.

Requirements

8+ years in Information Technology or software engineering roles.
5+ years’ experience in Professional Services, Consulting, or Engineering Management.
Proven ability to lead remote teams with empathy, clarity, and effectiveness in delivering customer-facing software solutions.
Excellent communication, collaboration, and leadership skills.
Demonstrated success in working across functional areas (Sales, Product, Support).
Background in application lifecycle management, development, or change management.
Strong analytical and strategic thinking skills with a growth mindset.

Nice To Haves

Familiarity with legacy platforms (Mainframe, IBM i) is a plus.

Responsibilities

Collaborate with the Sr. Manager of Customer Solutions Engineering to define and track strategic goals for the Professional Services team.
Lead a remote engineering team with a focus on equitable workload management, delivery excellence, and strong team dynamics.
Oversee project intake and staffing aligned with both customer needs and individual team member strengths and development goals.
Nurture a high-performance, growth-oriented culture grounded in mutual respect, accountability, and innovation.
Design and implement tailored coaching, development, and training plans to support personal and professional growth.
Empower team members by setting clear goals and providing compassionate mentorship and constructive feedback.
Guide team conversations around performance, development, and long-term career planning with openness and care.
Invest in team growth through ongoing learning opportunities, process improvements, and inclusive product training.
Ensure delivery of impactful, high-quality services that reflect customer needs and values.
Collaborate as a technical leader and trusted advisor, listening carefully to customer challenges and aligning solutions to real business goals.
Guide customers in best-practice use, adoption, and configuration of Rocket solutions to support long-term success.
Collaborate with Project Management to provide clear communication on project status, risks, and milestones.
Support knowledge-sharing across the organization by contributing to documentation, training materials, and mentoring efforts.
Partner with Product Engineering to bring customer insights into product innovation and roadmap planning.
Work with Sales on pre-sales initiatives, ensuring our proposed solutions align with customer expectations and outcomes.
Build strong partnerships across internal teams including Sales, Support, Product Engineering, and Project Management.
Share valuable customer context and technical insight with cross-functional stakeholders to shape collaborative outcomes.
Partner with Sales during pre-sales phases to build trust, scope services thoughtfully, and support confident decision-making.
Collaborate with Support and Product Engineering to advocate for customer needs and suggest enhancements that improve user experience.