Manager, Professional Services

Litera

20h • $110,000 - $137,000

About The Position

Litera has been at the forefront of legal technology innovation for over 25 years, crafting legal software to amplify impact and maximize efficiency. Developed by the best legal minds in the industry, our comprehensive suite of integrated legal tools is both powerful and user-friendly and simplifies the way modern firms manage core legal workflows, secure collaboration, and organize firm knowledge and experience. Every day, we help more than 2.3 million legal professionals focus on their craft. Litera: Less busy work, more of your life’s work. Overview: As a Manager, Professional Services at Litera, you will be part of a dynamic team that is passionate about driving innovation in the legal technology space. You will have the opportunity to work with cutting-edge tools and collaborate with industry experts to deliver solutions that make a real difference in the legal profession.

Requirements

• Bachelor's degree in business, Engineering, or a related field.
• Minimum of 5 years in professional services leadership roles.
• Proven track record of enhancing service delivery and leading teams.
• Strong strategic thinking and leadership abilities.
• Excellent communication and interpersonal skills.
• Proficiency in project management and service delivery tools.
• Ability to analyze data and drive data-driven decisions.
• Results-oriented with a focus on client satisfaction and service excellence.
• High level of adaptability and resilience in a fast-paced environment.
• Strong problem-solving and decision-making abilities.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Develop and implement strategies for the professional services team to achieve business objectives.
• Lead, mentor, and develop a high-performing team of service professionals.
• Build and maintain strong relationships with key clients to understand their needs.
• Ensure high levels of client satisfaction through effective service delivery.
• Oversee the planning and execution of projects to ensure timely and quality delivery.
• Implement best practices and processes to enhance service efficiency and effectiveness.
• Establish and track key performance indicators (KPIs) to measure success.
• Provide regular reports and insights to senior management on service performance and outcomes.
• Collaborate with sales, product, and engineering teams to ensure alignment and integration.
• Drive initiatives that foster collaboration and synergy across departments.
• Identify opportunities for improving service delivery and client satisfaction.
• Stay updated on industry trends and advancements to inform strategic decisions.
• Drive initiatives that accelerate customer Time‑to‑Value (TTV) by optimizing onboarding, implementation processes, and delivery best practices.
• Monitor and analyze customer sentiment, leveraging feedback and engagement trends to inform service improvements and strategic decisions.
• Partner with cross‑functional teams to proactively address sentiment drivers and reinforce a consistently positive customer experience.
• Implement frameworks and KPIs that measure and improve TTV, adoption milestones, and customer satisfaction outcomes.
• Ensure service delivery practices are aligned to enhancing both immediate and long‑term customer value realization.

Benefits

• The company culture: We emphasize helping each other grow, doing the right thing always, and being part of a journey to amplify impact, creating an exciting and fulfilling work environment
• Commitment to Employees: Our people commitment is based on what employees love most about being part of the team, focusing on tools that matter to the difference-makers in the legal world and amplifying their impact
• Global, Dynamic, and Diverse Team: Our is a global company with ambitious goals and unlimited opportunities, offering a dynamic and diverse work environment where employees can grow, listen, empathize, and problem-solve together
• Comprehensive Benefits Package: Experience peace of mind with our health insurance, retirement savings plans, generous paid time off, and a supportive work-life balance. We invest in your well-being and future, ensuring a rewarding career journey.
• Career Growth and Development: We provide career paths and opportunities for professional development, allowing employees to progress through various technical and leadership roles
• Pay Transparency Notice for Location(s) Applicants: The annual salary range for this position is $110,000 to $137,000. Actual compensation is determined by factors including education, work experience, certifications, and other relevant qualifications. Litera offers a comprehensive benefits package including health, dental, and vision insurance, 401(k) with company contribution, and incentive and recognition programs. All benefits are subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager