Sr. Manager, Professional Services

Global Payments Inc.

About The Position

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. What Part Will You Play? Ensures team adherence of all onboarding processes, policies and procedures. Identifies opportunities for coaching and/or process improvements. Champions change and follows through. Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans. Leads day to day execution and delivery of utility projects for new and existing customers. Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience. Identifies additional resources or training where needed. Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate. Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations Determines needed product enhancements to advance the company’s business objectives or specific client needs. Prioritizes their deployment with Product teams by demonstrating its value. Consults on regulatory and compliance concerns and provides recommendations for company best practices. Stays informed on new rules and regulations. Executes mitigation plans for any negative customer experience and/or financial impact to the business through root cause analysis and issue tracking. Assists with strategic goal planning and monthly KPI targets. Monitors and provides regular status reporting providing reasons for variances and plans for improvement.

Requirements

Relevant experience or accredited degree in related field of study or relevant experience
Minimum 8 years’ experience leading client-facing teams in PropTech and/or Utility Management with at least 3 years in a leadership position
Other relevant experience with consulting, project management, and/or account management

Nice To Haves

Strong business acumen in concepts related to PropTech, Utility Management, and/or Accounting
Excellent communication, internal and external, knowing audience while effectively leading discussions, presenting ideas, and defending position with data
Influences and drives change needed to scale and support the business.
Proficient with process documentation, process deployment, and change management
Ability to utilize data to isolate variables to guide team and customers through challenges presenting creative solutions
Inspires others to perform at best of their ability and to uphold a positive and uplifting work environment

Responsibilities

Ensures team adherence of all onboarding processes, policies and procedures.
Identifies opportunities for coaching and/or process improvements.
Champions change and follows through.
Uplevels team member skills and capabilities through the execution of Professional Growth and Career Path Plans.
Leads day to day execution and delivery of utility projects for new and existing customers.
Manages team capacity and resource assignments for projects based on requirements, timelines, and team member experience.
Identifies additional resources or training where needed.
Conducts regular status meetings with team and utilizes reporting throughout the onboarding lifecycle to ensure projects are completed on time and accurate.
Set priorities for team and collaborates with cross-functional department leaders ensuring alignment and communicating out expectations
Determines needed product enhancements to advance the company’s business objectives or specific client needs.
Prioritizes their deployment with Product teams by demonstrating its value.
Consults on regulatory and compliance concerns and provides recommendations for company best practices.
Stays informed on new rules and regulations.
Executes mitigation plans for any negative customer experience and/or financial impact to the business through root cause analysis and issue tracking.
Assists with strategic goal planning and monthly KPI targets.
Monitors and provides regular status reporting providing reasons for variances and plans for improvement.