Senior Manager, Professional Services

LaunchDarkly

13d•$163,000 - $263,000

About The Position

The LaunchDarkly Global Professional Services (GPS) team is seeking a Senior Manager, Professional Services to lead and scale our rapidly growing consulting practice in North America. At LaunchDarkly, we believe modern software teams unlock innovation by controlling how they deliver and release software. Our mission is to empower customers to achieve faster, safer, and more impactful releases. The Professional Services team has proven to be the key to help guide customers to succeed in their transformation journey as they scale LaunchDarkly across the entire enterprise. The Senior Manager, Professional Services will own a book of business across Corporate accounts, designing, selling, and delivering customer programs that drive measurable outcomes and long-term adoption. This highly visible leadership role blends strategic customer engagement, pre-sales engagement, and program delivery with team building and operational discipline. With the Professional Services business having tripled in size in the last year, this is an opportunity to join a rocket ship and help shape the next stage of our growth.

Requirements

12+ years of experience in Professional Services, Consulting, or related roles with at least 3 years in leadership.
Proven ability to design and deliver services programs within a book of business spanning Enterprise, Strategic, and Corporate accounts.
Strong commercial acumen: demonstrated experience owning services revenue, utilization, or renewal quotas.
Track record of scaling teams and building repeatable services practices in high-growth environments.
Experience mentoring Sales teams on services-led selling and increasing attach rates.
Strong executive presence with ability to engage confidently at the C-suite level.
Analytical mindset with ability to leverage data to measure performance, spot trends, and make informed decisions.
Deep knowledge of modern software delivery practices (e.g., DevOps, CI/CD, Feature Management, Progressive Delivery).
Excellent communication, facilitation, and project management skills with a collaborative, customer-first mindset.
Technical bachelor’s degree required
Ability to travel up to 20–30% to support customer engagements, pre-sales activities, and team development.

Nice To Haves

MBA or equivalent experience preferred.

Responsibilities

Team Leadership & Growth
Lead, coach, and scale a team of consultants and engagement managers, fostering a high-performance culture centered on customer outcomes, technical excellence, and continuous learning.
Recruit, mentor, and retain top talent, building clear career paths and a services organization designed for scale.
Build a culture of force multiplication, empowering the team and partners across the revenue organization.
Customer Engagement & Delivery Excellence
Oversee delivery of customer-facing engagements, ensuring quality, timeliness, and alignment with customer goals, ensuring successful delivery and adoption of the LaunchDarkly platform.
Act as an escalation point for high-profile or strategic customers, maintaining LaunchDarkly’s “Customers on Speed Dial” culture.
Ensure consistent delivery methodologies, governance, and program frameworks across all accounts.
Program Design & Execution
Design and deliver services programs tailored to Enterprise, Strategic, and Corporate customers, balancing digital-led and high-touch models.
Build structured enablement programs for internal teams and customers to accelerate adoption.
Execute strategic initiatives that evolve the Professional Services function in lockstep with LaunchDarkly’s growth trajectory.
Pre-Sales & Services-Led Growth
Partner with Sales and Account Executives to grow the size and scope of Professional Services engagements.
Mentor AEs on selling services and promote a services-led sales cycle, increasing attach rates and deal velocity.
Lead scoping and discovery efforts, producing well-defined Statements of Work and adoption roadmaps.
Upskill Solutions Architects on services best practices to extend reach and impact across the field.
Define and continuously refine a pre-sales process and services rate card to ensure both customer value and profitable growth.
Cross-Functional Alignment
Collaborate with Sales, Customer Success, and Product teams to align Professional Services with broader revenue and adoption strategies.
Drive alignment between pre-sales and delivery motions for seamless customer experiences.
Partner with Product and Marketing to develop services plays, thought leadership, and scalable offerings.
Business & Commercial Performance
Own Professional Services revenue, utilization, and margin targets, ensuring predictable and profitable business outcomes.
Drive net dollar retention (NDR) by aligning services to customer expansion, adoption, and renewal motions.
Manage forecasting, pipeline health, and delivery reporting against both short- and long-term objectives.
Establish balanced metrics to measure financial performance, attach rates, and customer outcomes.