Manager, Professional Services
About The Position
Job Description: FIS is shaping the future of fintech in an increasingly fast-paced world. With inclusive and diverse teams, FIS touches nearly every market and industry. If you want to contribute to advancing fintech, FIS asks: Are you FIS? What You Will Be Doing: Manage a consulting practice to ensure engagements meet customer needs, business goals, and growth objectives. Lead a team of professional services consultants across multiple products and business lines. Develop and execute a consulting team strategy aligned to the business plan. Create consulting offerings to capture new market opportunities. Maintain strong relationships with key FIS channels (sales, product, relationship management, business units, etc.). Provide industry thought leadership for the Practice. Own profit and loss responsibilities, including forecasting, revenue/expense management, and reporting metrics to senior leadership. Ensure revenue meets or exceeds Consulting Services targets. Drive high levels of client satisfaction and loyalty through successful engagement delivery. Align resources with the required expertise and manage external partnerships for peak-demand needs. Optimize utilization of resources across billable work, asset development, sales support and thought leadership. Collaborate with other Practice Managers to ensure resource alignment across the division. Attract, develop, and retain consulting talent. Support sales throughout the full cycle—including proposal/SOW development, pricing negotiations, project planning, and presentations. Maintain and nurture quality client relationships to support referrals and new business opportunities. Define and sell consulting engagements tailored to relationship needs. Travel up to 10–20%, or as required. Perform additional related duties as assigned.
Requirements
- Strong leadership, management, and team-building skills.
- Experience in consulting or professional services (preferred).
- Experience with system upgrades and software implementations.
- Strong analytical and problem-solving capabilities.
- Ability to build relationships with C‑level executives and peers.
- Broad understanding of regulatory requirements, financial institution operations, and risk management.
- Excellent verbal and written communication skills.
- Strong listening skills with ability to foster open, candid communication.
- Ability to express ideas clearly—both facts and opinions.
- Project and people management; productivity planning; workload management.
- Strong negotiation skills, especially regarding complex issues.
- Ability to perform under pressure while maintaining professional composure.
- Dependability and adaptability in fast-paced, evolving environments.
- Commitment to continuous improvement and ethical conduct.
- Relevant certifications for area of expertise.
- Demonstrated aptitude in relevant domain.
- Willingness to travel at least 10%.
Responsibilities
- Manage a consulting practice to ensure engagements meet customer needs, business goals, and growth objectives.
- Lead a team of professional services consultants across multiple products and business lines.
- Develop and execute a consulting team strategy aligned to the business plan.
- Create consulting offerings to capture new market opportunities.
- Maintain strong relationships with key FIS channels (sales, product, relationship management, business units, etc.).
- Provide industry thought leadership for the Practice.
- Own profit and loss responsibilities, including forecasting, revenue/expense management, and reporting metrics to senior leadership.
- Ensure revenue meets or exceeds Consulting Services targets.
- Drive high levels of client satisfaction and loyalty through successful engagement delivery.
- Align resources with the required expertise and manage external partnerships for peak-demand needs.
- Optimize utilization of resources across billable work, asset development, sales support and thought leadership.
- Collaborate with other Practice Managers to ensure resource alignment across the division.
- Attract, develop, and retain consulting talent.
- Support sales throughout the full cycle—including proposal/SOW development, pricing negotiations, project planning, and presentations.
- Maintain and nurture quality client relationships to support referrals and new business opportunities.
- Define and sell consulting engagements tailored to relationship needs.
- Travel up to 10–20%, or as required.
- Perform additional related duties as assigned.
Benefits
- A meaningful career shaping the future of fintech.
- A voice in organizational direction and innovation.
- Continuous learning and professional development opportunities.
- A collaborative and supportive work environment.
- Opportunities to give back to communities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
