Senior Manager, Professional Education Operations

Becton Dickinson Medical Devices•Warwick, RI

1d•Onsite

About The Position

The Senior Manager, Prof Ed Operations, serves as a strategic catalyst for enhancing team performance and operational excellence across the Professional Education & Relations team. This role provides high-level oversight of daily operations, process optimization, technology integration, and financial stewardship—ensuring all functions are aligned with the department’s strategic vision. Additionally, this role will be responsible for oversight of all Centers of Excellence (COE) relationships, working with cross-functional partners to ensure all COE goals are met. By streamlining workflows and fostering cross-functional collaboration, the Senior Manager drives efficiency, promotes innovation, and cultivates a culture of continuous improvement that supports the achievement of organizational goals. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. In Office position at either of our office locations: Warwick, RI Vernon Hills, IL Franklin Lakes, NJ

Requirements

Expert understanding of and commitment to Health Care Compliance related to HCP interactions.
Strong project management skills with the ability to prioritize and execute multiple initiatives.
Works independently with minimal guidance, determines own work priorities; helps team set and strategically prioritize work
Recognized as an expert in program operations within the organization
Experience leading workstreams within team or as a key contributor to workstreams across functions or geographies
College/University Graduate, advanced degree preferred
5+ years’ experience of Operations, preferably in Medical Affairs in a medical device; healthcare, or medical communications agency; people management experience preferred
Innovation-driven mindset with experience in developing operational strategie s, including budgeting and resource allocation
Elevated level of business acumen with a results-oriented approach operational strategy
Solid strategic leadership and decision-making capabilities
Demonstrated leadership capabilities focused on the use of data and metrics to drive improvements and results driven.
Excellent written and verbal communication skills, including the ability to communicate effectively at all levels of the organization.
Strong people skills - ability to establish and build close working relationships across a highly matrixed organization and alliance partners .
Business Insight – ability to demonstrate business sense and maturity to effectively handle internal and external relationships and gain credibility in the role.
Results and Action - Driven to excel and capable of inspiring others to excellence as well . Able to envision a winning future for the organization and help turn that vision into reality through strategic planning coupled with tactical action.
Problem Solving Skills – Bring high insightfulness and curiosity to work. Able to apply mature business judgment in making decisions . Creatively and effectively influences or challenges the thinking of others . Capable and effective in negotiations .
Willing to travel, up to 25-3 0 % at times.
Must be able to speak and write English fluently.

Nice To Haves

Project Management Certification preferred
Experience working in a complex, matrix environment preferred.

Responsibilities

Develop and implement policies, procedures, and systems that drive operational excellence and best practices
Lead and mentor direct report fostering a high-perform ing , accountable, and collaborative work culture
Ensure compliance with internal policies and proactively manage operational risks
Align operations with strategic goals through strong partnerships with internal and external stakeholders
Oversight of COE initiatives ensuring all internal and external stakeholders are aligned and meeting established goals
Support use of data and analytics to identify trends, optimize team operations, and drive evidence-based decision making
Manage team budgets and lead financial planning for Professional Education & Relations initiatives
I dentify and implement process improvements and strategic initiatives across the team
Oversee content management and communication s for team ensuring all deadlines and deliverables are met
Drive execution of cross-functional projects, ensuring timely delivery of resources and outcomes
Monitor industry trends to inform strategic planning and operational innovation
Build scalable playbooks, workflows, and training programs to support team effectiveness
Facilitate sharing of new processes across teams to ensure alignment and consistency across regions
Integrate BDX operational shifts into team operations
Evaluate and deploy technology solutions to enhance data-driven decision-making and efficiency
T rack and manage internal projects and KPIs on a quarterly basis
Manage bi-annual sub-certification process for transparency/Sunshine reporting; attend quarterly Sunshine Core Team meetings; internal audit support
Serve as a strategic problem-solver in a dynamic, fast-paced environment
Coordinate and execute strategic initiatives across functions with precision and alignment
Drive continuous improvement through people, process, and technology innovations
Embed company values and cultural initiatives into daily operations and team engagement
Special projects, as assigned.