Senior Manager, Product & Technology Communications

IHG•Atlanta, GA

2d•Hybrid

About The Position

This role will lead strategic communications for IHG’s global Product & Technology function, translating complex business and technology priorities into clear, compelling narratives for colleagues, hotels and owners. Serves as a trusted communications adviser to senior leaders and drives integrated communications that build understanding, alignment, engagement and adoption.

Requirements

8+ years’ experience developing and leading internal, change, executive and issues communications in a complex, global organization.
Demonstrated ability to advise senior leaders, influence stakeholders, manage multiple priorities, and deliver compelling messages for varied audiences
Proven ability to lead high-profile, multi-audience communications programs from strategy through execution.
Demonstrated strategic thinking, strong judgment and the ability to navigate ambiguity, competing priorities and sensitive business issues with limited oversight.
Experience translating complex product, technology, data or AI topics for non-technical audiences.
Experience leading, coaching or developing communications professionals.
Strong understanding of communications measurement and the ability to apply insight to improve outcomes.
Exceptional writing, editing, storytelling, channel management, project management, stakeholder management, and communications measurement skills.
Attention to detail.
Ability to work with tight deadlines.
Experience using and integrating AI into work processes.

Responsibilities

Lead integrated communications across Product & Technology, partnering with global, regional and cross-functional teams to ensure messages are aligned, coordinated and relevant to shared audiences.
Set and deliver the communications strategy for Product & Technology, ensuring it aligns with enterprise priorities and the broader corporate affairs narrative.
Serve as a trusted communications adviser to P&T senior leaders, providing counsel on messaging, audience strategy, sequencing, channels, risks and stakeholder engagement.
Translate complex product, technology and AI topics into clear, accessible and compelling narratives for colleague, hotel and owner audiences.
Lead complex, multi-stakeholder communications programs from strategy through execution, including change communications, leadership communications, major technology rollouts and colleague engagement initiatives.
Develop executive messaging, organizational announcements, presentations, talking points, Town Hall content and other high-profile communications.
Partner across P&T, Global Corporate Affairs and relevant business functions to align communications, anticipate dependencies and ensure a coordinated audience experience.
Make independent communications decisions within agreed strategies, escalating material reputational, stakeholder or delivery risks when appropriate.
Establish communications plans, editorial rhythms and measurement approaches that improve awareness, understanding, engagement and adoption.
Provide leadership and coaching to communications team members, supporting quality, consistency and capability development.
Apply emerging tools, including AI, to improve communications insight, development and effectiveness while following applicable company standards.