Senior Manager, Product Operations

KEV Group • Toronto, ON

32d • Hybrid

About The Position

The Product Ops Team is integral to KEV’s success, driving operational excellence, clarity, and scalability across Product and Engineering. We partner across the organization to deliver efficient AI-workflows, data-driven execution and foster a culture of accountability, speed, and continuous improvement.

We are looking for a Senior Manager, Product Operations to join our growing team. In this role, you will be responsible for building and scaling the systems, processes, AI innovation, and tooling that power how our product teams plan, execute, and deliver. You will work closely with Product, Engineering, Finance, and other cross-functional teams and contribute to improving execution velocity, alignment, and decision-making across the organization. The ideal candidate is highly organized, system-oriented, and execution-focused, with experience in SaaS product environments and a strong bias toward action and building.

Requirements

• 3–6+ years of experience in product operations, program management, business operations, or a similar role
• Strong systems thinking and a first-principles approach to solving complex operational challenges
• Proven experience leading cross-functional initiatives from ambiguous starting points to measurable outcomes
• Hands-on experience with AI tools, automation, or building internal systems that improve workflows
• Experience with product development processes, Agile methodologies, and tools such as Jira or similar platforms
• Strong analytical and financial acumen, with experience working with data, reporting, and resource planning
• Highly organized with exceptional project management skills — and ability to manage multiple priorities effectively
• Ability to influence and align senior stakeholders without formal authority — enabling better decision-making and execution
• Strong communication skills — contributing to clarity, alignment, and effective collaboration across teams

Responsibilities

• Own and scale product operations frameworks (e.g., OKRs, planning cadences, execution tracking) — driving alignment between product strategy and delivery while improving organizational visibility
• Design and implement scalable systems and processes — enabling operational efficiency, reduced friction, and increased team velocity
• Leverage AI and automation to streamline workflows and reduce manual coordination — contributing to productivity gains and smarter ways of working
• Own and optimize the product and engineering tooling ecosystem — ensuring strong adoption, consistent practices, and improved execution quality
• Build and maintain resource planning and capacity models — enabling leadership to make informed prioritization and investment decisions
• Lead cross-functional operational initiatives — driving alignment across Product, Engineering, Finance, and G&A functions to improve overall business performance
• Develop reporting frameworks and dashboards — supporting data-driven decision-making and clear executive communication
• Partner with Technical Product Managers and Engineering teams — ensuring smooth execution across the product lifecycle from planning through release
• Continuously identify and eliminate inefficiencies — ensuring scalable processes that support long-term growth and operational excellence

Benefits

• Competitive compensation – We believe in rewarding great work with fair, competitive pay.
• Meaningful benefits– Because your well-being matters; both at work and at home.
• Retirement Savings Support – We help you plan for your future with company-matched programs, including RRSP matching in Canada and 401(k) contributions in the U.S.
• Professional development – We invest in your growth with ongoing learning, stretch opportunities, and continuing education, including KEV Academy for onboarding and skill-building, plus KEV University, our online platform offering a wide range of courses.
• Hybrid model – 3 days in the office to collaborate and connect, with flexibility the rest of the week.
• Flexible PTO – Take the time you need to recharge with close to 4 weeks of vacation and a company-wide holiday closure
• Office perks – Enjoy a fully stocked snack bar and occasional catered lunches—because we know that great conversations (and ideas) often start around good food.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed