Senior Manager, Product Manager – Restaurant Technology Hardware

Panera Bread•Saint Louis, LA

9d•$145,305 - $174,366•Hybrid

About The Position

Lead restaurant technology hardware lifecycle management programs for Panera’s 2200 bakery-cafes, including hardware selection, vendor management, configuration governance, maintenance and retirement planning. Partner with deployment, inventory, supply chain, and operations teams to support the successful delivery and ongoing support of restaurant technology solutions.

Requirements

7-10 years of progressive experience in restaurant technology, technology deployment, hardware lifecycle management, asset management, supply chain operations, or related fields required.
Demonstrated leadership, organizational, and project management skills with the ability to manage multiple priorities and drive initiatives.
Strong interpersonal and well-developed verbal and written communications skills
Must be able to learn, understand, and apply new concepts & technologies.
Able to conform/adapt to priorities, demands, and timelines through analytical and problem-solving capabilities.
Proficient with Microsoft Windows 10, Apple iOS, Browser (Edge, Chrome, Firefox, Internet Explorer), Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook, OneNote, Teams, Sharepoint), Jira, Jira Align, Workday, and ServiceNow.

Nice To Haves

Bachelor's degree preferred. Equivalent experience may be substituted for formal education.
7-10 years of experience supporting food services operations, restaurant technology systems, or related technology environments preferred.
Experience managing hardware lifecycle programs, vendor relationships and knowledge of emerging technologies is desirable.
Experience with systems and/or software development life cycle methodologies, such as SAFe (Scaled Agile Framework for enterprise), Agile, or Lean Agile.
Desired experience with information technology service management systems to manage cases, incidents, releases, changes, work orders, asset management, configuration management, etc.
Position may require occasional travel to Panera markets within North American. (U.S. & Canada)
Customer-oriented attitude and willingness to work through both simple and complex issues.

Responsibilities

Manage the restaurant technology hardware portfolio and lifecycle, supporting product strategy and execution while ensuring alignment with business priorities and operational needs.
Partner with stakeholders and delivery teams to prioritize requirements, maintain roadmaps and backlogs, and support successful execution of hardware-related initiatives.
Create and maintain contracts, including statements of work, cost negotiations, order agreements, master services agreements, product design and manufacturing agreements, etc.
Create and maintain budgets for capital projects and repair and maintenance.
Manage relationships with OEM, Value Added Reseller, and Field Services partners, including contract administration, performance management, and participation in request for proposals, vendor evaluations and business reviews.
Collaborate with business and technology stakeholders to support restaurant technology hardware initiatives and operational objectives.
Work with all restaurant technology hardware stakeholders to ensure that business, legal, security, licensing, process, etc., requirements are met.
Partner with Supply Chain, Finance, Operations, and Deployment teams to ensure new product inventory availability and operational readiness for business initiatives.
Performs other related duties as assigned.