Senior Manager, Product Management - AI/ML Personalization

Capital One • Chicago, IL

13h

About The Position

The Senior Manager, Product Management will lead the Value Optimization team’s enterprise-wide strategy for omnichannel personalization within Capital One’s Enterprise Consumer Products organization. The team maximizes the value of digital experiences and marketing through experimentation and model-decisioning platforms, enabling lines of business to run high-volume tests, personalize customer interactions, and deliver data-driven customer journeys at scale.

This role will drive personalized messaging across unauthenticated sites, push notifications, and SMS. In partnership with data scientists and machine learning engineering teams, the Senior Manager will develop the roadmap for AI/ML-driven personalization models and pursue significant business outcomes. The role is expected to demonstrate Capital One’s product-management capabilities in human-centered design, business focus, technology-driven solutions, integrated problem solving, and transformational leadership.

Requirements

• Currently has, or is in the process of obtaining, a qualifying degree with the expectation that it will be obtained on or before the scheduled start date.
• A bachelor's or master's degree in a quantitative field (including Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems, or a related quantitative field), Business, or Marketing; alternatively, a bachelor's degree in any field and at least 4 years of Product Management experience.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Lead an enterprise-wide strategy for omnichannel personalization.
• Drive personalized messaging across unauthenticated sites, push notifications, and SMS.
• Work with data scientists and machine learning engineering teams to develop the roadmap for AI/ML-driven personalization models.
• Deliver customer-focused, innovative product solutions and business outcomes.
• Lead cross-functional teams, solve customer problems, and drive organizational alignment.
• Identify and resolve complex problems while mitigating product risks.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior