Senior Manager, Product Management - AI/ML Personalization

Capital One • McLean, VA

1d • $182,500 - $249,900

About The Position

The Value Optimization team in Capital One’s Enterprise Consumer Products organization maximizes the value of digital experiences and marketing through experimentation and model-decisioning platforms. It enables lines of business to conduct high-volume testing, personalize experiences, and deliver data-driven customer journeys at scale.

The Senior Manager, Product Management will lead the next wave of omnichannel personalization. The role involves developing an enterprise-wide strategy for seamless, personalized messaging across unauthenticated sites, push notifications, and SMS. In partnership with data scientists and ML engineering, the Senior Manager will drive the roadmap for AI/ML-driven personalization models and their business outcomes.

The role calls for proficiency in Capital One’s Product Framework: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Requirements

• Currently hold, or be in the process of obtaining by the scheduled start date, a bachelor's or master's degree in a quantitative field, Business, or Marketing; alternatively, hold a bachelor's degree in any field and have at least 4 years of Product Management experience.
• Demonstrate proficiency in human-centered product management, business-focused execution, technology-driven solutions, integrated problem solving, and transformational leadership.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Lead an enterprise-wide strategy for omnichannel personalization across unauthenticated sites, push notifications, and SMS.
• Drive the roadmap for AI/ML-driven personalization models in partnership with data scientists and ML engineering.
• Deliver personalized customer messaging and experiences across customer touchpoints.
• Drive business outcomes through personalization initiatives.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior