Senior Manager, Product Management - Healthcare

Commerce Bank • Kansas City, MO

7h • Hybrid

About The Position

The main purpose of this job is to be responsible for defining and delivering innovative, deeply integrated solutions enabling large healthcare clients to optimize revenue cycle performance and patient engagement by leading and developing the Commerce Payments Healthcare Product team. This role involves defining and executing the product and integration strategy for the healthcare vertical, with a focus on embedding Commerce Bank solutions into client ecosystems. It requires identifying and executing opportunities to integrate with core healthcare platforms like Electronic Health Records (EHRs), Revenue Cycle Management (RCM) systems, and Patient engagement platforms. The role also involves translating strategy into clear, actionable roadmaps that prioritize product capabilities, integration, depth, and profitability, and defining and delivering capabilities for seamless payment acceptance, integrated billing, reconciliation, and reporting, as well as embedded patient financing and payment plan options. The Senior Manager will partner with internal and external stakeholders to drive delivery of scalable, secure, and interoperable solutions, engage directly with clients and partners to understand needs and validate solutions, and collaborate with Sales, Account Management, and Product teams for go-to-market execution. Additionally, the role requires communicating strategy and outcomes to senior leadership, supporting investment prioritization, and leading, mentoring, and motivating team members, including performing all necessary management functions such as hiring, evaluations, and disciplinary actions. Budget management and other duties as assigned are also part of the responsibilities.

Requirements

• Strong knowledge of healthcare revenue cycle operations, patient financial experience and engagement, and payments and financial workflows within healthcare ecosystems, including knowledge of best practices
• Ability to maintain an in-depth knowledge of pain points within the healthcare industry and revenue cycle management
• Proven track record of driving execution and delivering measurable business outcomes
• Ability to translate complex client environments into practical, scalable integration strategies
• Strong leadership and influencing skills across cross-functional teams
• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems
• Ability to drive results and balance management of organizational risk and meeting goals of the business
• Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
• Outstanding interpersonal and relationship building skills with the ability to effectively communicate with all levels of the company, clearly expressing ideas and concepts both verbally and in writing
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Advanced level proficiency with Microsoft Word, Excel, Teams and Outlook
• Bachelor’s degree in Business, Healthcare Administration, Technology, a related field, or equivalent combination of education and experience
• 8+ years of experience in product management, healthcare payments, revenue cycle, or related areas required
• 3+ years experience with integrated or embedded financial or technology solutions required
• 4+ years of leadership or significant cross-functional leadership experience required

Nice To Haves

• Experience working with healthcare providers, EHR/RCM vendors, or fintech platforms strongly preferred

Responsibilities

• Define and help execute the product and integration strategy for the healthcare vertical, with a focus on embedding Commerce Bank solutions into client ecosystems
• Identify and execute opportunities to integrate with core healthcare platforms, including: Electronic Health Records (EHRs), Revenue Cycle Management (RCM) systems, and Patient engagement platforms
• Translate strategy into a clear, actionable roadmaps that prioritize product capabilities, integration, depth, and profitability
• Define and deliver capabilities that enable: seamless payment acceptance within patient and provider workflows, integrated billing, reconciliation, and reporting across RCM systems, and embedded patient financing and payment plan options within digital and point-of-service experiences
• Partner with both internal and external stakeholders to drive delivery of scalable, secure, and interoperable solutions
• Engage directly with large healthcare clients, technology partners, and platform providers to understand integration needs and workflow challenges and validate solution design and usability
• Partner with Sales, Account Management, and Product teams to support go-to-market execution and client adoption of healthcare solutions
• Communicate strategy, progress, and outcomes to senior leadership through proactive reporting and communications
• Support investment prioritization for integration and platform capabilities
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs
• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditure
• Perform other duties as assigned

Benefits

• employer sponsored health, dental, and vision insurance
• 401(k)
• life insurance
• paid vacation
• paid personal time
• career development
• education assistance
• voluntary supplemental benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior